Associate Member Advocate August 2024 Training - Scottsdale, United States - Pure Insurance

Pure Insurance

Verified Company

Scottsdale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Invest in Your Future:
Associate Member Advocate Training Program

Location:
Scottsdale, AZ & Charleston, SC

Start Date: 08/19/24

Type:

Elevate Your Career:
Full-Time; Hybrid In-Office 3 days/Remote 2 days

Compensation: $53,000 annually, plus overtime
WHO WE ARE
PURE Insurance is a reciprocal exchange, which is just a fancy way of saying we are owned by the members we insure. Why does it matter? Well, it's part of what makes PURE, PURE It means that you'll never hear us talk about stock prices because serving our membership is our top priority. And we can't do that without our curious and dedicated Associate Member Advocates who show up and bring their Agame every day.

WHO YOU ARE

You are empathetic, passionate, intellectually curious and a team player. When something's wrong, you want to know why. You don't hesitate to help. You have a heart for service and find joy in being the sunshine on someone's otherwise dreary day.

WHAT YOU'LL NEED

WHAT YOU'LL DO

Simply put, you'll provide exceptional service to our members during difficult times.
The majority of your day will be spent taking phone calls from our members, taking first notice of loss
Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust
Hear From Our Team:
"_Working as an AMA is a great opportunity to put your foot in the door in the claims field. The onboarding and training process is gradual, and the opportunities after training to hone your skills and master the craft are outstanding. _And t_he team is always ready and willing to help with any question you may have during the process_"
Sabrina G, Associate Member Advocate
An average day:
Well, there's nothing average about PURE. No two days or weeks will be the same. No, really. We respond to our membership's needs as they fluctuate. Hurricane and wildfire seasons are busy, but then there are weeks when you'll have ample capacity for personal and professional development.

OUR COMMITTMENT TO YOU

First and foremost, PURE starts by setting YOU up for success Associate Member Advocates take part in a comprehensive eightweek paid onboarding program at the start of this fulltime role. This teamoriented program provides a solid foundation in PURE's business, claims knowledge, and service skills. As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License).

Starting Salary:
This role begins with a $53,000 starting salary and is eligible for overtime.

When you are ready to take on the next challenge, you will be considered for promotion to the next level within the Member Advocate department, Member Advocate I.

This usually happens within six months of your hire date at PURE.

The Member Advocate I promotion will give you new and increased responsibilities when helping our members through a seamless claims lifecycle.

It also includes a salary increase to $55,500, and continued overtime eligibility.

A Culture of Development:
Company culture is more than free lunches and swag (although we love those, too). At PURE, all employees have regularly scheduled 1X1's with their manager. That's because feedback is a gift and everyone at PURE strives to be better than the day before.

We also invest in our employees' professional and personal development, so when new career opportunities become available, we look internally first.

Commuter Support:
Commuting can be expensive.

That's why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.

An Awesome Benefits Package:

Student Loan Debt repayment, tuition reimbursement, and a Headspace membership are just some of the unique benefits that PURE offers.

Honestly, there is simply too much to list here, so please visit the "- We've Got Your Back
- " section of our careers page to see our full list of benefit programs.

Want to Learn More? Our Culture

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