- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
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IT Customer/Product Support Technician - Columbia, United States - InsideHigherEd
Description
IT Customer/Product Support Technician
University of South Carolina
Department: DOIT Service Delivery
Advertised Salary Range: $49,396-$61,745 $74,094
Part/Full Time: Full Time
About UofSC
Diversity Statement
Advertised Job Summary
IT Customer/Product Support Technician Are you the person everyone counts on when problems arise? Are you a high performer that enjoys meeting new people and providing solutions to the IT needs? Do you have excellent customer service and know how to make people feel validated? Are you a patient person that enjoys a challenge? Are you results-oriented and eager to work with a variety of technologies? Do you pride yourself on learning how things work and understanding end to end service delivery? Do you like the flexibility of interacting with everyone from IT customers to IT technical subject matter experts? Do you enjoy investigating, identifying, and solving complex problems using technology to document work, share information, and collaborate with your teammates? Are you a high-energy self-starter that loves technology and will be comfortable recommending system updates? Do you love sharing your knowledge and helping others understand processes and procedures? Look no further We want you in the Division of Information Technology The nature of the IT Customer/Product Support Technician position is heavily reliant on a variety of technologies where an individual with strong technical skills, problem solving expertise, and forward-thinking talent will thrive. We are seeking a team member that has strong customer service skills, analytical and organizational skills, and problem-solving expertise. What will day-to-day will look like? You will provide exceptional IT support and be the first point of contact with customers across campus. You will document support requests, resolve issues, and communicate with customers. You will continue to develop your skills through real-world experience and professional development opportunities. You will collaborate with colleagues in the Division of IT across campus and throughout the University of South Carolina system to provide innovative solutions and problem resolution. Perks Competitive Compensation + Some of the BEST benefits you can find -Paid Tuition-Paid Parental Leave-Dependent Scholarships-State Benefits-State Retirement Work-Life-Balance: Full-time pay with a 37.5 work week Generous paid time off (15 Paid Vacation Days, 15 Paid Sick Days, 13 Paid Holidays (including an extended December holiday) An engaging and collaborative on-campus environment Our location is on campus, surrounded by amenities, and downtown Columbia, so you'll love where you work A world-class team of supportive, united, and approachable IT Professionals
Minimum Qualifications (Classified and Unclassified positions)
Preferred Qualifications
Fully competent in office automation systems; data communication systems; information processing in a data processing environment.
Knowledge/Skills/Abilities
Full understanding of and skilled in a wide variety of applications, operating systems, protocols and equipment used in customer organizations. Basic to moderately complex problem-solving skills. Basic to moderately complex analytical methods. Ability to provide advice and assistance to individual customers and smaller groups. Able to communicate effectively, both written and verbal with customers, peers, and management. Full working knowledge with computer systems, office automation systems, data communication systems, and information processing in a data processing environment. Occasional work at other than normal times may be required.
Job Close Date
05/31/2024
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.We are only accepting applications submitted by May 31, 2024.The University of South Carolina offers a valuable benefits package including but not limited to:
Click here to learn more about why you should work at USC.
To apply, please visit:
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.
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