- Under general supervision from peers and management, this position is responsible for providing support to the workstation deployment project, performing inventory, imaging new machines for deployment to customers, supporting return of computers that have met lifecycles, including readying devices for e-waste disposal processes, and assisting the IS Solutions Center when time permits. Individual should provide prompt and courteous service to users as they receive calls related to work performed for technical assistance as it relates to software application installation, inventory, and deployments. The position will be required to perform work in an office environment, including moving computers and peripherals from location to location.
- Deploy new hardware for the workstation lifecycle replacement project including imaging, software installation, deployment to end users swapping old devices for new devices and preparation of devices for excess as e-waste.
- Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs as they relate to workstation project.
- Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability.
- Receive and document customer computer and network trouble calls watching for trends and/or recurring problems.
- Customer information is logged into a service request ticket that will follow the request through to its completion.
- The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitments.
- Attend meetings and trainings.
- Maintain the fleet of laptop computers.
- Load appropriate software and e-mailboxes for customer checkout.
- Re-image laptop to standard image upon return to be ready for the next check out.
- Image customer computers and laptops as necessary.
- An AA degree in computer related field; OR unrelated AA plus one year experience, OR, in lieu of degree, a High School diploma plus three years of experience.
- Experience needs to be directly related to Information Systems/Help Desk. High school diploma or GED required.
- Required basic knowledge of: Client/server infrastructure; Computer/help desk support;
- Local area network and desktop computer architectures; Thorough understanding of required duties of a computer support field environment.
- Obtain and maintain unescorted access to Columbia Generating Station.
- Work independently and as a part of a team.
- Competently apply computer knowledge.
- Understand and follow written and oral procedures.
- Communicate orally with customers and vendors for problem solving and troubleshooting of computer problems.
- Communicate fluently via written methods, including software documentation, systems presentations, procedure writing, and other advanced written communication methods.
- Knowledgeable in imaging of devices and tracking using a ticketing system.
- Exceptional customer service skills and IT problem solving capabilities preferred.
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IS Computer Support Technician - Richland, United States - Allied Staff Augmentation Partners
Description
Job Title: IS Computer Support TechnicianLocation: Richland, WA
Duration: 12 months
Our client has a need for an IS Computer Support Technician. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with a leading company, we want to talk with you
Description:
Qualifications:Required:
Desired:
ASAP (Allied Staff Augmentation Partners, Inc.) is the expert solution for companies seeking skilled contract labor without the administrative, legal and management headaches of using outsourced workers. Our recruitment and staffing services help companies engage highly qualified contractors, as well as link contractors with contingent roles without many of the usual risks of self-employment.
If you're an Engineer, PM, HR Professional, Financial or Administrative professional with experience in the power and energy sector seeking a long-term, high-paying contract position with one of the sector's leading companies, Allied Staff Augmentation Partners stands ready to help you achieve your goals
If you're an employer or contractor looking for a responsive, reliable and knowledgeable partner to meet your contingent workforce administration and management needs, please contact ASAP today.
