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Server Support - Baltimore, United States - Theivybaltimore
Description
**NO CALLS PLEASE**
**Server Support - Magdalena**
**DESCRIPTION AND QUALIFICATIONS**
**Reporting to the Director of Food & Beverage and Dining Room Manager, the Server Support ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.**
**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.**
General:
Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
Undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role
Responsible for clearing tables and resetting tables properly
Correct handling and covering of food according to hygiene regulations and safety regulations
Assist distribution of food in the dining room ensuring that each guest receives the correct item ordered and to their specific qualifications
Stock work stations and complete all delegated side work
Report for duty punctually and in full uniform according to appearance and grooming standards
Operational Acumen:
Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager
Communicate with other restaurant staff and departments
Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times
Be fully conversant with all hotel products and services
Maintain good communication between kitchen and restaurant and other departments on a daily basis re: specials, shortages and special dietary requirements
Supervision:
Foster an environment where improvements to products, processes and service are welcomed and encouraged
Work to develop team members according to their individual abilities and potential
To assist the Director of Food & Beverage in keeping the morale of the team up through social and educational events
Take responsibility for service in the area of the restaurant under responsibility during shift
Ensure that the restaurant dining areas are maintained to a high standard of cleanliness
Customer Service:
Establish and maintain good relationships with all guests and handle complaints, requests and enquiries
Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance
Be fully conversant with all Ivy Hotel products and services
Ensure that all guest wishes are met so far as is reasonably possible
Collate information and feedback while attending all staff briefings before each service
Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager
Health and Safety:
Contribute to the formulation and review of risk assessments for the Bar
Take responsibility for monitoring and reporting any health and safety issues to the appropriate person
Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected
To be fully aware of the hotels fire and safety procedures and health and safety regulations
Stock and Inventory:
Liaise with the other managers to ensure tight stock control and budgeted margins are achieved.
PHYSICAL DEMANDS
Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds
May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas
May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environment
BENEFITS
Paid Vacation and Holidays
Medical and Dental Insurance
Short and Long Term Disability Insurance
Basic and Optional Life Insurance
Retirement Savings Plan
**The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws. The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.**
**Apply for Server Support**
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