- 5+ years' experience in IT operations, including supporting and maintaining application.
- Good understanding of application support and monitoring processes.
- Strong Project management skills.
- Excellent interpersonal skills, diplomat and firm.
- Fluent in Japanese; English business ability (email communication a must)
- Experience in retail / ERP(Microsoft D365 or SAP) applications a big plus.
- Bachelor's degree in Computer Science, Information Systems are preferable
- Monitor and maintain applications & their databases. Work closely with IT help-desk teams to resolve issues complex issues.
- Troubleshoot, analyze and document problems, including root cause analysis. Maintain local documentation and knowledge database.
- Monitor and report applications performance and SLAs.
- Leads and participates in efforts to implement best-practice processes for application monitoring, support and problem-solving.
- Connect with end-users to analyze user experience and gain constructive feedback. Provide advices and trainings when needed.
- Collaborate with business teams to ensure smooth operations of our applications.
- Maintain positive client relationships with end-users.
- Identifies, analysis gaps with the IS&T core model and proposes actions to close these gaps
- Ensure the proper watch of legal/ taxes constraints for Japan marketCoordinate application projects:
- Coordinate application deployment, upgrade and migration projects, collaborate with group IT teams to ensure proper integration.
- When needed, liaise with business department to identify technical requirements and propose changes and improvements.
- Assists in the modification and improvement of IS&T services and group application.
- Test applications to ensure they are error and bug free.
- Document the technical specification of the application and release note of enhancements
- Integration of E-Commerce, supply chain, logistics, Retail
- Local HR, Finance applications
- BI toolsClick to apply
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Description
Position Profile Key Qualifications:
Responsibilities:
The application engineer will act as a technological expert ensuring applications smooth operation and evolution.
Scope will focus on back-office such as HR, Finance, Logistics related applications integrations and ERP integrations with front office applications.
Support applications operation:
Application area to Support:
Business Operations backbone:
SAP, Cegid Back Business Retail (Supply Chain / Logistics) + Finance (D PL integration