Quality Assurance Coordinator - Tysons, United States - Maximus Services, LLC

Maximus Services, LLC

Verified Company

Tysons, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description & Requirements
Maximus is currently hiring for a Coordinator - Quality Assurance.

This position applies the practices and procedures developed for the C-YES Quality Assurance Department to help maintain an effective quality assurance program and training to the Family Support Coordinators and other C-YES staff.

**This is a full time, remote position that can be located in the state of either New York or New Jersey.

Essential Duties and Responsibilities:

Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.
Assist with the development, design, and recommend strategies or activities intended to improve performance.
Assist with the development, analysis and distribution of project reports and performance indicators.
Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
Conduct monitoring activities for quality assurance purposes.
Assist with monitoring performance and meeting contractual requirements.
Remain uptodate on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
Assist with staff training, as necessary.
Perform other duties as may be assigned by corporate management.
Examine cases at random for completeness, accuracy and consistency
Examine data for outliers and research such cases
Develop / complete reports that track and trend activities / outcomes
Qualitycheck consumer Notices and mailings
Compare consumer Notices prior to mailing against information in MaxEB
Ensure Notices contain language regarding Fair Hearings when applicable
Ensure reports are accurate and all standards are being met
Collect data related to assessments and assessment outcomes
Develop and teach training modules for C-YES educational activities including Orientation and ongoing C-YES In-Services
Provide QA training to C-YES staff in order that quality actions are incorporated into their daily practice
Perform Call Monitoring for select C-YES staff
Support the established project goals and objectives, and monitor for achievement of those goals
Collaborate with the Quality Assurance Supervisor to support an effective quality monitoring program
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Perform other duties as assigned by the Quality Assurance Supervisor

Minimum Requirements

Minimum Requirements:

High school diploma or GED required and 02 years of relevant professional experience required, or equivalent combination of education and experience.
High School Diploma or the equivalent
1 year working experience in a quality assurance or related position in the health or human services field
Strong analytical skills
Detail and solution oriented
Ability to work with technology in the workplace including proficiency with Microsoft Office products
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fastpaced, deadlineoriented work environment
Ability to successfully execute many complex tasks simultaneously
Strong ability to work independently
Ability to provide effective training in group or 1:1 settings

Preferred Qualifications:

Bachelor of Social Work or Bachelor's in a related field with related work experience in quality assurance or related field
1 year previous work experience in Quality and Risk Management

Home Office Requirements:

Reliable highspeed internet service
Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.