- Become a guide in Workday's Implementation Methodology and demonstrate it on all engagements.
- Show strength in the Workday product suite - HCM, Payroll, and/or Financials.
- At times, participate in the sales cycle to gather requirements, formulate delivery approach, and develop a proposal/SOW.
- Provide guidance and mentoring to those Professional Service resources working on their implementations.
- Ensure projects are accurately planned and staffed.
- Work with the customer project manager to identify/resolve all issues that could impact project scope and/or timeframes.
- Present at Executive Steering Committee meetings.
- Articulate the value in Workdays deployment methodologies.
- Be a liaison for professional services when interacting with sales and/or development.
- Find opportunities to position other service offerings.
- Ensure the client can serve as a reference upon completing their implementation.
- Assist in the transition of the customer from professional services to product support.
- Ensure the project is delivered within the budget and timeline outlined in the SOW.
- Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW.
- 2-3+ years' experience project managing HCM, payroll, financial or similar implementations within enterprise customers.
- 1-2+ years' experience project managing HCM, payroll, financial or similar implementations within enterprise customers.
- Consulting experience either as an internal consultant or with a consulting/software company.
- Experience implementing Workday, Oracle, SAP, PeopleSoft, or similar application.
- Solid grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Procurement.
- Project Management experience.
- Excellent organization, time management, and social skills.
- Passion for customer service.
- Previous experience with a major systems integrator and/or an enterprise software company a plus.
- Previous service sales experience a plus. Successful candidates have a balance of functional (business) and technical experience.
- Ability to travel up to 30%
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Sr Engagement Manager - Austin, United States - Workday, Inc.
Description
About the Role
The Engagement Manager will be an expert at the Workday Deployment Methodology. They will lead/manage deployments for our 'Mid Enterprise' customers and resolve complex issues in creative and effective ways. They will collaborate with cross functional teams to ensure configurations are in place across each functional area. They will also support executive level expectations by providing internal suggestions to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.
About You
(P4- Sr Engagement Manager) Basic Qualifications:
(P3- Engagement Manager) Basic Qualifications:
Other Qualifications:
