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    Guest Experience Ambassador - San Diego, United States - Petco Park Insider

    Petco Park Insider
    Petco Park Insider San Diego, United States

    3 weeks ago

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    Description

    DEPARTMENT:
    Guest Experience


    REPORTS TO:
    Manager, Guest Experience


    STATUS:
    Part-Time; Non-Exempt

    San Diego Padres Commitment :
    The San Diego Padres

    are committed to creating a diverse and inclusive environment for our employees.

    We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

    We strongly encourage candidates from non-traditional backgrounds or underrepresented groups toapply.

    If you are not sure you're 100% qualified but are up for the challenge – we want you to apply.

    We believeskills are transferable and passion for our mission goes a long way.

    San Diego Padres Petco Park Promise:
    Our service values drive our behaviors to create the best experience for all of our guests who visit PetcoPark.

    As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other.

    We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitmentevery day to CARE, CONNECT, EXCEED.

    Your role as a Guest Experience Ambassador (GEA):
    You will be one of the first friendly faces to proactively welcome guests to the ballpark.

    You will be supporting different areas of the ballpark including, but not limited to, entry gates, guest service centers, and the event staff wardrobe room.

    As a

    Guest Experience Ambassador,


    you will gain or strengthen a variety of skills in the areas of customer service and event management to exceed guest expectations.


    All the responsibilities we will trust you with:

    Exemplifying our Petco Park Promise:
    CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests' expectations
    Directing and assisting guests at entry points and throughout the ballpark while managing crowd flow to ensure a smooth, safe, and efficient ballpark entry and overall experience for all guests
    Managing our in-event lost and found process
    Coordinating accessibility services including sensory bags, wheelchair services and assistive listening devices
    Managing Inventory, set-up, break-down, cleaning and distribution responsibilities of guest experience equipment and resources including but not limited to uniforms, radios, ISS 24/7 devices
    Evaluating guests' needs during events through empathy, good listening skills, and effectively resolving them through appropriate action, service, or solution
    Caring for our ballpark by reporting security, safety, and housekeeping issues via appropriate communication channels; including but not limited to portable devices
    Continuously improving your understanding and knowledge of the ballpark, baseball, and the Padres to engage and assist our guests
    Your areas of knowledge and expertise that matter most:
    Being consistent, punctual, and having reliable attendance
    Being personable, enthusiastic, positive, and professional, with the ability to keep that same composure in a fast-paced large crowd environment
    Having excellent communication skills, with the ability to de-escalate situations
    Possessing a high degree of discretion, integrity, and accountability
    Having the ability to quickly learn and effectively operate technology-driven handheld, portable devices
    Having a strong ability to work well with others in a collaborative, respectful manner to create a positive and memorable ballpark and/or venue experience
    Being bi-lingual in English/Spanish is a plus but not necessary

    You will be required to meet the following:
    Must be at least 18 years of age by the start of employment

    Minimum physical requirements:
    able to travel to and gain access to various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts, and in all inclement weather, including rain and/or direct sunlight; able to lift and transport up to 25 pounds
    Consistently available to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as needed
    As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

    Salary and Additional Compensation:
    Per the California pay transparency law, the pay rate for this position is $19.43 per hour. Part- time non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.
    In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities for this position.
    #LI-onsite

    #J-18808-Ljbffr


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