Guest Experience Ambassador - San Diego, United States - San Diego Padres

San Diego Padres

Verified Company

San Diego, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

DEPARTMENT:
Guest Experience

REPORTS TO:
Manager, Guest Experience

STATUS:
Part-Time; Non-Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees.

We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you're 100% qualified but are up for the challenge we want you to apply. We believe skills are transferable and passion for our mission goes a long way. _

San Diego Padres Petco Park Promise:

Our service values drive our behaviors to create the best experience for all of our guests who visit Petco Park.

As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other.

We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.

Your role as a Guest Experience Ambassador (GEA):
You will be one of the first friendly faces to proactively welcome guests to the ballpark.

You will be supporting different areas of the ballpark including, but not limited to, entry gates, guest service centers, and the event staff wardrobe room.

As a _Guest Experience Ambassador,_ you will gain or strengthen a variety of skills in the areas of customer service and event management to exceed guest expectations.

All the responsibilities we will trust you with:

Exemplifying our

Petco Park Promise:
CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests' expectations

Directing and assisting guests at entry points and throughout the ballpark while managing crowd flow to ensure a smooth, safe, and efficient ballpark entry and overall experience for all guests
Managing our inevent lost and found process
Coordinating accessibility services including sensory bags, wheelchair services and assistive listening devices
Managing Inventory, setup, breakdown, cleaning and distribution responsibilities of guest experience equipment and resources including but not limited to uniforms, radios, ISS 24/7 devices
Evaluating guests' needs during events through empathy, good listening skills, and effectively resolving them through appropriate action, service, or solution
Caring for our ballpark by reporting security, safety, and housekeeping issues via appropriate communication channels; including but not limited to portable devices
Continuously improving your understanding and knowledge of the ballpark, baseball, and the Padres to engage and assist our guests

Your areas of knowledge and expertise that matter most:

Being consistent, punctual, and having reliable attendance
Being personable, enthusiastic, positive, and professional, with the ability to keep that same composure in a fastpaced large crowd environment
Having excellent communication skills, with the ability to deescalate situations
Possessing a high degree of discretion, integrity, and accountability
Having the ability to quickly learn and effectively operate technologydriven handheld, portable devices
Having a strong ability to work well with others in a collaborative, respectful manner to create a positive and memorable ballpark and/or venue experience
Being bilingual in English/Spanish is a plus but not necessary

You will be required to meet the following:

Must be at least 18 years of age by the start of employment
Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts, and in all inclement weather, including rain and/or direct sunlight; able to lift and transport up to 25 pounds
Consistently available to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as needed
As a condition of employment, you must successfully complete all postoffer, preemployment requirements, including but not limited to a background check

Salary and Additional Compensation:

Per the California pay transparency law, the pay rate for this position is $19.43 per hour. Part

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities for this position.

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