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    Workplace Area Manager - Cleveland, United States - JLL

    JLL
    JLL Cleveland, United States

    3 weeks ago

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    Description
    We are looking for a Regional Workplace Services Manager for our Integrated Facilities Management business line.
    About JLL
    We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
    If you're looking to step up your career, JLL is the perfect professional home.

    At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

    You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL
    Role Purpose
    We have an exciting opportunity for a Regional Workplace Services Manager to join a global integrated facilities management account.

    The Regional Workplace Services Manager will report into the EMEA Account Director and will have sole responsibility for Facilities Management services across all the designated sites within their cluster.

    They will be a true leader, having responsibility for the on-site FM teams, ensuring day to day operation and management of all hard and soft services, financial management and customer service are delivered and aligned with the contractual agreement.

    What this job involves

    Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.

    Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.

    Supporting the JLL Account Director to drive EMEA wide initiatives in terms of Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface and delivery of the Annual Account Plan.

    Supporting the delivery of FM operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation
    Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery
    Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines
    Providing support to JLL FM's with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
    Ensuring statutory and local regulatory pharmaceutical compliance relating to all aspects of service delivery at all facilities.
    Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks
    Ensure all contractual deliverables are actioned within agreed

    timeframes/KPI/SLA's
    The ability to understand and offer guidance to local FM's in terms of hard services and technical repairs, and provide guidance to FM's in terms of managing local vendors
    Supporting JLL and client Health & Safety goals across all facilities working closely with H&S Managers to keep all documents up to date and relevant
    Communicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
    Sound like you? To apply you need to be able to demonstrate the following skills and experience:
    Technical Qualification / background
    Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery
    Proven track record of supporting and leading site based teams across multiple service lines
    Ability to work without supervision with the ability to drive positive impacts
    Must be prepared to travel regularly in order to support European wide delivery
    Demonstrate successful contract management and team management
    Proven ability to build and maintain strong vendor relationships
    Experience in financial management and identifying cost savings/avoidance
    Advanced Microsoft Office experience required.
    Excellent written and oral communication skills, including presentation and negotiation skills
    Ability to manage multiple projects and priorities
    Ability to network at all levels within the organization
    Flexibility and adaptability to changing business requirements is a perquisite for this role
    Ability to display initiative, confidence and professionalism in all dealings
    Graduate level qualification or equivalent, preferably in property, facilities, operations or engineering
    Experience within a customer facing environment within technical FM services
    Health & Safety qualification equivalent to IOSH/NEBOSH
    Experience working in a life science, petrochemical, industrial or aerospace industry would be beneficial
    Must be able to demonstrate flexibility in relation to type of works carried out and availability
    Must be able to speak local language and English
    What you can expect from us
    You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

    Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

    Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
    #LI-JA1

    Location:


    On-site –Warsaw, POL If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.

    We're interested in getting to know you and what you bring to the table
    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

    We take our responsibility to protect the personal information provided to us seriously.

    Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.

    We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

    We will then delete it safely and securely.
    For more information about how JLL processes your personal data, please view our

    Candidate Privacy Statement

    .
    For additional details please see our career site pages for each country.
    For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy

    here .

    Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

    If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may

    contact us at

    Accommodation Requests

    . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our

    Contact Us

    page > I want to work for JLL.

    #J-18808-Ljbffr
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