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General Manager - Chestertown, Maryland, United States - Comfort Inn & Suites Chestertown
2 days ago
Description
Job Summary:
Job Summary-General Manager:
Comfort Inn Chestertown, Maryland
The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel.
He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to their management team and front line associates.
He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards.
The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects.
They will serve as the linchpin for communications with guests and clients associates ownership corporate representatives brand representatives and key vendors.
Exempt managers must customarily and regular direct the work of at least 2 full-time associates or their equivalents.Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Responsibilities:
QUALIFICATIONS:
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Must have valid driver's license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
In conjunction with the Director of Sales conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.
Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to Aimbridge Hospitality's standards and the review of previous and future sales and operations efforts.
Hold a monthly financial review with all department managers and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.
Ensure that training in service standards is taking place in each department using the steps to effective training according to Aimbridge Hospitality standards.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests managers and all other employees.
Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
Motivate coach counsel and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
Ensure that all employees receive fair and equitable treatment according to Aimbridge Hspitality S.O.P.'s.
Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.
Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
Complete required corporate training modules and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
