- Develops and maintains strong relationships with team and partners.
- Communicates effectively with integrated teams, partners, and vendors.
- Demonstrates knowledge of the marketing & communications industry, as well as principles and skills.
- Gains understanding of partners business and industry; applies knowledge to strategies, plans, and programs.
- Supports the development of integrated marketing & communications strategies, plans, and programs.
- Leads and manages multiple projects simultaneously from initiation to completion, including anticipating challenges, proposing solutions, solving problems, offering counsel, and ensuring quality in adherence with budget and timelines.
- Effectively supervises and delegates work by coaching junior staff and managing up and across.
- Monitors all work to ensure it meets the needs communicated by partners.
- Supports partner correspondence; Maintains detailed notes and provides updates and reports; Responds to partner requests in a timely and efficient manner.
- Strong research, writing, editing, and proofreading skills.
- Develops strong marketing & communications products for appropriate internal and external channels; Critically evaluates work to ensure product advances the strategy and meets Partner expectations.
- Supports account statements of work and budget, including tracking and monitoring account financials, billing, and profitability.
- Accurately records and submits time, expenses, and billing on a timely basis.
- Follows financial policies and procedures.
- Demonstrates knowledge and proficiency in internal operations, systems, and integrated team work.
- Leads projects by writing project briefs, gathering and developing content, and providing clear direction and expectations for execution.
- Monitors the flow of projects to ensure that work is delivered within scope and on time; Proactively manages potential challenges by proposing early solutions and managing resolution.
- Provides effective feedback and facilitates internal and partner reviews, ensures feedback is communicated and responded to.
- Measures and reports work performance and prepares Partner updates in a regular and timely manner, including insights and recommendations.
- Commits to continued learning and improvement of technical and leadership skills by seeking opportunities to learn new skills through internal and external resources.
- Monitors and stays up to date on trends, tools, and best practices in marketing; shares and applies key learnings.
- Develops relationships with industry contacts, associations, etc.
- Demonstrates behaviors consistent with The Partnerships code of conduct and values of Purpose, Passion, and Partnership.
- Manages strengths and weaknesses of self and others.
- Takes feedback as a constructive learning opportunity and acts upon it.
- Bachelors degree in Marketing, Communications, Public Relations, Media, or related field
- At least 2 years of experience in Marketing, Communications, Public Relations, Media, or related field
- Strong interpersonal, communication, and organizational skills
- Strong research, writing, editing, and proof-reading skills
- Ability to produce and lead quality work to teams and partners
- Ability to multi-task and perform well in a fast-paced environment
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Description
POSITION SUMMARY
The Senior Account Manager is responsible for supporting the Partner Services team in managing accounts, strategic planning, and executing strategies and projects.
POSITION RESPONSIBILITIES:
RESPONSIBILITY 1: Excellent Account Management and Partner Services.
RESPONSIBILITY 2: Project Management Excellence.
RESPONSIBILITY 3: Personal Growth.
PREFERRED QUALIFICATIONS