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    Patient Services Coordinator - Fort Worth, United States - JPS Health Network

    JPS Health Network
    JPS Health Network Fort Worth, United States

    3 weeks ago

    Default job background
    Description
    Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas.

    Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation.

    The health network employs more than 7,200 people.

    Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma.

    The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performanceoutcomes of the network.

    Our goal is to provide high quality, compassionate clinical care for every patient, every time.

    Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve.

    As community stewards, we abide by three Rules of the Road:

    1.

    Own it.

    Everyone who wears the JPS badge contributes to our journey to excellence.2.

    Seek joy.

    Every day, every shift, we celebrate our patients, smile, and emphasize positivity.3.

    Don't be a jerk.

    Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

    When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you

    For more information, visit view all job vacancies, visit , , or


    Job Title:
    Patient Services Coordinator - Days

    Requisition Number:

    34981


    Employment Type:
    Full Time


    Division:

    COMMUNITY HEALTH

    Compensation Type:
    Hourly


    Job Category:
    Support Services


    Hours Worked:
    Mon-Fri 8A-4:30P


    Location:
    John Peter Smith Hospital


    Shift Worked:
    Day


    Job Description:

    Job Summary:
    The Patient Services Coordinator performs administrative duties associated with the general scheduling and patient access of the outpatient clinics

    Essential Job Functions & Accountabilities:
    Calls and answers patient calls over the phone using AIDET principles. Provides information regarding services, JPS location information, and additional assistance as required.
    Discusses and updates current insurance with patients.
    Assists self-pay patients with JPS Connection or Medicaid Services.

    Performs clerical, secretarial, and receptionist activities including but not limited to:
    wait time management, way-finding assistance, and general customer service for all patients within the outpatient clinic.
    Coordinates the daily scheduling of the clinics and all procedures in conjunction with the Team Leader, Nurses, and providers.
    Makes scheduling decisions as necessary to ensure optimum utilization of EPIC templates and patient satisfaction and preference.
    Resolves scheduling conflicts, provides service recovery, and authorizes modifications as appropriate.

    Ensures all follow-up-up scheduling (radiology exams, procedures, etc.) have assigned appointments within one week of ordering (or per provider's request).Ensures assigned referral work queues are worked and appointments are assigned within clinic timelines.

    Assists in the rescheduling of clinic appointments when there are scheduling conflicts with the provider's schedule.
    Understands and follows policies and procedures of scheduling, i.e., blocked time and length of visits, on-call schedules, etc.
    Attends all mandatory educational, compliance, and safety program sessions.
    Assists in staff training of peers, colleagues, and management, as applicable or requested.

    Demonstrates the importance of satisfying the needs of the patient/customer through friendly and caring interactions, being attentive to the customer's needs, and taking the initiative to maintain communication with the patient to provide a secure and pleasant experience through JPS Health Network.

    Provides exceptional customer service to patients, staff, and colleagues during all interactions (face-to-face and telephone) with an emphasis on AIDET.Job description is not an all-inclusive list of duties and may be subject to change with or without notice.

    Staff are expected to perform other duties as assigned.

    Must be able to complete all job duties and functions of the role with or without assistive/adaptive devices, and/or reasonable accommodations.

    Work environments may differ based on job functions and location. Work is subject to schedule changes and/or variable work hours.



    Qualifications:
    Required

    Qualifications:
    High School Diploma, GED or equivalent.

    Completion of a Medical Terminology Course or 1 year of experience in a healthcare setting.2 plus years of clerical experience.

    Preferred

    Qualifications:
    None

    Location Address:1500 S. Main StreetFort Worth, Texas, 76104United States
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