Network Operations Specialist - Washington, United States - CACI International

Description

Network Operations Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Public Trust

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* *

**Overview:**

The Network Operations Center for the DHS St. Elizabeths Campus is a 24x7 environment with the responsibility of monitoring and managing the Campus IT infrastructure to ensure campus infrastructure is operating normally and providing the required service availability and performance. The organization is a very fast-paced, changing environment. Superior customer service skills are required. This position requires ability to work independently as well as within groups. Sensitivity to accuracy, timeliness, and professionalism in all areas of support activity is imperative.

**Job Summary:**

+ Provides information system solutions and technical support in one or more areas including personal computer/client server support, network infrastructure architecture, bandwidth utilization and planning, telecommunications and network support and administration in a 24x7x365 environment.

+ Perform Tier 2 network monitoring using enterprise network consoles and tool sets such as TrueSight; monitor bandwidth utilization and provide traffic analysis

+ Perform Tier 2 network event triage and remediation according to written playbook procedures

+ Escalate complex network issues to Tier 3

+ Maintain network maps and documentation

+ Manage a Remedy ticket queue

+ Perform scanning and network discovery

**You Bring These Qualifications:**

+ Bachelors degree and/or equivalent of 2-5 years of experience.

+ Applicant Must Hold a Current Secret Clearance in order to be considered for this position.

+ Applicant selected will be subject to a government security investigation; Entry on Duty (EOD) and must meet and maintain eligibility requirements for access to classified information.

+ Ability to read and maintain network maps; ability to trace fiber runs and detect issues

+ Experience working in a large government or corporate enterprise environment.

+ Experience working in a process-oriented workflow environment

+ Ability to work well under pressure, meeting multiple deadlines

+ Mature verbal and written communication skills required

+ Ability to maintain customer focus during difficult circumstances

+ Experience as a member in a team environment

+ Ability to work independently with minimum supervision

+ Ability to communicate clearly with technical staff as well as less technical colleagues

+ Understanding of federal contracting environment, a plus

+ Hands on experience utilizing Panorama

+ Hands on experience monitoring and responding to alarmed fiber events

**Working Conditions:**

Standard business work environment on a customer site. Ability and flexibility to work on a varied shift rotation is expected. The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. Must be able to lift and carry at least 30-50 lbs. Office attire required at all times. Public transportation access only; parking on site is limited. Site location is the DHS St. Elizabeths Campus, Washington, DC

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

**Additional Job Description:**

Level Description: ? Recognized subject matter expert ? Manages large projects ? Limited oversight from manager ? Coaches, reviews and delegates work to lower level technical team members ? Problems faced are difficult and often complex ? Influences others regarding policies, practices, and procedures Organizational Impact: ? Works to achieve operational targets with major impact on the departmental results. Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.). May manage large projects or processes that span outside of immediate job area. Work is performed with minimal oversight. Innovation & Complexity: ? Demonstrates innovative influence for Business Groups or projects. ? Responsible for making moderate to significant improvements of systems or products to enhance performance of program/project. ? Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Regularly employs ingenuity and creativity to develop new technical solutions to solve difficult and moderately complex problems. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Communication & Influence: ? Communicates with parties within and outside of own job function. Typically has responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.) ? Works to influence project/team leaders within and outside of the job function at project/program regarding solution design, process, and/or approaches Leadership & Talent Management: ? Typically, responsible for providing guidance, coaching and training to other employees within technical discipline. Typically, responsible for leading large or complex projects that involve technically challenging requirements at this level, involving delegation of work and review of work products. Knowledge & Experience: ? Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. ? Typically has a University Degree (BA/BS) or equivalent experience and minimum 7 years of related work Financial Responsibility: ? N/A Program Headcount: ? N/A

**Company Overview:**

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here )

The proposed salary range for this position is:

$78,700 - $165,300