Senior Tech Services Specialist - Chevy Chase, United States - GEICO

GEICO Chevy Chase, United States

3 weeks ago

Description

Senior Tech Services Specialist I _ Field Engineering - Remote Office Support

Position Summary
GEICO is seeking a highly motivated Tech Services Specialist with a passion for customer service to provide direct support for GEICO Tech customers, network connected devices, software, and network systems. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

Position Description
Our Senior Tech Services Specialist I is a key member of the engineering staff working on tasks and projects with the highest level of complexity and has a good understanding of GEICO's IT infrastructure and business applications. Our team thrives and succeeds in delivering high quality services in a hyper-growth environment where priorities shift quickly. The ideal candidate will serve as a subject matter expert for the availability of business applications, and work with various teams to develop solutions to reduce outage time for Major Incidents (MI).

Requires On Site presence in Chevy Chase, MD is required

Position Responsibilities
As a Senior Tech Services Specialist I, you will:

• Provide direct technical support to associates in person and remotely

• Lead and implement projects

• Understand Microsoft Client Win10/Win11 fundamentals

• Open and close tasks within Remedy/SMART IT or similar platform

• Utilize Bomgar to troubleshoot remote clients

• Follow PCI Protocols

• Troubleshoot audio/visual hardware and software

• Install and troubleshoot printers and network software to control access to
printers

• Install and troubleshoot Microsoft Office products, WebEx, VoIP/Equality,
Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity
and security access management

• Understand, utilize, and troubleshoot Blancco, SCCM, Autopilot/Intune,
AnyConnect, Zscaler

Qualifications

• Must be able to lift servers, PCs, and printers in the pounds range

• Requires full-time work on premises. Remote work is not available for this
position

• Proven success implementing projects

• Advanced understanding of computing devices, operating systems,
software installation and administration

• Understanding of technical documentation

• Advanced experience with Microsoft Office tools (Word, Outlook, Excel, etc)

• Advanced understanding of Microsoft Active Directory, network protocols,
and cloud computing

• Proficient with client hardware troubleshooting to include diagnosis and/or
replacement, cybersecurity requirements, client architecture, and Microsoft
patching for client

• Advanced understanding of Vendor Management, including pricing and
managing Return Merchandise Authorizations

• Proficient with core equipment in Data Center and Remote Offices

• Understanding of VoIP provisioning and remediation

• Familiar with using command prompt and/or PowerShell scripting, and
access point management (Cisco Prime or similar)

• Excellent verbal and written communication skills

• Professional telephone etiquette

• Strong problem-solving skills

• One or more of the following certifications are highly desired:
o CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+,
Security+
o Microsoft Certifications: Azure Fundamentals, MTA's (Microsoft
Technology Associate), Windows Operating Fundamentals, Networking
Fundamentals, Security Fundamentals, and Programming Fundamentals
o Cisco Certification: Cisco Certified Network Associate (CCNA)

Experience

• 5+ years of hands-on work experience in computing devices and computer
Operating Systems including Windows with UNIX/Linux as a plus

Education

• Bachelor's degree in Computer Science, Information Systems, or equivalent
education or work experience

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you'll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:

Premier Medical, Dental and Vision Insurance with no waiting period
Paid Vacation, Sick and Parental Leave
401(k) Plan
Tuition Reimbursement
Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Tech Services Specialist I

4 weeks ago

GEICO Chevy Chase, United States Full time

Position Summary · GEICO is seeking a highly motivated Tech Services Specialist with a passion for customer service to provide direct support for GEICO Executives, GEICO Tech customers, network connected devices, software, and network systems. You will help drive our insurance b ...
Retail Service Specialist

2 weeks ago

AAA East Central Washington, United States Full time

Retail Service SpecialistWe are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA ...
Field Service Specialist

2 weeks ago

Clean Harbors Glenmont, United States Full time

Clean Harbors in Glenmont, NY is seeking a Field Service Sales Rep (Field Service Specialist) to scope projects, provide client support, and prepare proposals/cost estimates. Environmental Projects include remediation, emergency response services, scheduled maintenance, and other ...
Patient Service Specialist

1 day ago

Select Medical Bethesda, United States

Overview · When patients enter our center in Bethesda, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is yo ...
Boat Service Specialist

2 weeks ago

Bass Pro Shops Spring, United States

Bass Pro Shops Spring Stuebner Road [Maintenance Mechanic] As a Service Specialist at Bass Pro Shops, you'll: Troubleshoot, diagnose and repair all mechanical and electrical problems on respective boat, motors, trailers and ATVs; Install all types of accessory items; Assist custo ...
Service Desk Specialist

1 day ago

LCG, Inc. Bethesda, United States

Job Description · Job Description · Location: Bethesda, MD (Hybrid) · LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH ...
Technical Services Specialist

1 day ago

Marriott Bethesda, United States

Job Number · Job Category Information Technology · Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · JOB SUMMARY · Reporting to the Senior Ma ...
Technical Services Specialist

9 hours ago

Marriott Bethesda, United States

Job Number · Job Category Information Technology · Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · JOB SUMMARY · Reporting to t ...
Technical Services Specialist

3 days ago

Marriott Bethesda, United States

Job Number · Job Category Information Technology · Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · JOB SUMMARY · Reporting to the Senior Ma ...
Service Warranty Specialist

5 days ago

Westside and Northside Lexus Spring, United States

Job Description · Job DescriptionService Warranty Specialist - Northside Lexus Auto Dealership · As our Service Warranty Clerk Assistant, you will support the service department in closing service repair orders and posting payments. This position will work closely with the Servic ...
Customer Service Specialist

2 weeks ago

Mercedes-Benz of Silver Spring Silver Spring, United States

Job Description · Job DescriptionJob DescriptionMercedes Benz Silver Spring is a part of the fast growing MileOne Autogroup and we are looking for a Customer Service Specialist to assist our Service Department. This position will help make service appointments, assist with the or ...
Pro Services Specialist

2 weeks ago

Floor & Decor Silver Spring, United States

Base Pay · This role has a minimum base pay from $17.50 per hour with higher starting pay available based on experience. · Purpose: · Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. Th ...
Tech Services Specialist I

4 days ago

GEICO Chevy Chase, United States

Position SummaryGEICO is seeking a highly motivated Tech Services Specialist with a passion for customer service to provide direct support for GEICO Executives, GEICO Tech customers, network connected devices, software, and network systems. You will help drive our insurance busin ...
IT Specialist Certificate Services and Antimalware

1 week ago

SilverLinx Washington Park, United States

Our client develops state-of-the-art aircraft engines and uses sophisticated tools and applications in the field of Product Lifecycle Management (PLM). To further expand the system landscape and expand to new locations, we are looking for a reinforcement for our dedicated and mot ...
Sr. Client Service Specialist

19 hours ago

AHT a Baldwin Risk Partner Bethesda, United States

AHT Insurance is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Ris ...
Sr. Client Service Specialist

2 weeks ago

AHT a Baldwin Risk Partner Bethesda, United States

AHT Insurance is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Ris ...
Senior Service Desk Specialist

1 day ago

LCG, Inc. Bethesda, United States

Job Description · Job Description · Location: Bethesda, MD (Hybrid) · LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH ...
Senior Service Desk Specialist

1 week ago

LCG, Inc. Bethesda, United States

Job Description · Job Description · Location: Bethesda, MD (Hybrid) · LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH ...
Marketing and Creative Services Specialist

2 weeks ago

Office of the Director of National Intelligence Bethesda, United States

Summary · The National Intelligence University (NIU) is the Intelligence Community's sole accredited, federal degree-granting institution. It serves as the intellectual hub for the intelligence profession, preparing today's leaders for tomorrow's challenges. · This job is open ...
Marketing and Creative Services Specialist

1 week ago

Office of the Director of National Intelligence Bethesda, United States

Summary · The National Intelligence University (NIU) is the Intelligence Community's sole accredited, federal degree-granting institution. It serves as the intellectual hub for the intelligence profession, preparing today's leaders for tomorrow's challenges. · This job is open ...