- Manage the day-to-day operations of the site and provides daily support to supervisors in ensuring quality and budget performance.
- Establish productivity goals; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
- Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
- Work with Routing team to create, modify and improve routes to maximize density and improve efficiency.
- Execute other operational plans to help achieve or exceed the division's budgeted goals.
- Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
- Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
- Understand missed or delayed service goals and meet or exceed expectations related to those goals.
- Work closely with maintenance to ensure an appropriate number of trucks are operational to meet service needs.
- Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
- Interact with customers to solve and rectify any issues and improve the overall customer experience.
- Work with Sales team on identifying new sales opportunities and addressing customer needs.
- Understand, provide leadership, and communicate safety goals and objectives.
- Orient, train and coach all staff on safety requirements, ensure safety compliance, and take appropriate action to address safety violations.
- Establish and maintain a clean, safe work environment in compliance with company and OSHA standards and perform monthly Safety Inspections, as assigned.
- If an incident occurs, including a near miss, complete documentation, conduct and investigation/root cause analysis and address performance/discipline issues.
- Measure, manage, and minimize number of OSHA recordable injuries, Total Recordable Injury Rate (TRIR), DOT violations, and overall incidents.
- Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
- Supervise and manage performance; ensure tasks are appropriately delegated and completed by monitoring performance and holding employees accountable for meeting expectations.
- Provide ongoing coaching and feedback to staff, deliver corrective action and discipline when necessary, and document all performance issues.
- Ensure employees adhere to company policies and legal regulations, engage HR when appropriate.
- Manage conflict and crisis; proactively anticipate, manage and constructively resolve conflicts and disagreements.
- Hold regular team meetings (i.e. daily, weekly huddle meetings) to communicate priorities, safety, policies, company events, etc.
- Monitor employee time and attendance, minimizing overtime and ensuring that employees do not exceed limits established by regulatory agencies.
- Bachelor's or Associate's Degree required
- Minimum 10 years of relevant work experience in transportation, logistics, or waste operations
- Minimum 5 years in a supervisory capacity
- Ability to interface effectively with people at all levels of the organization.
- Excellent verbal communication skills both one-on-one and in speaking before a group.
- Ability to work effectively and collaboratively with all company divisions in a way that promotes supervisory success as well as overall company success.
- Strength in initiative-taking, and a demonstrated track record in proactively identifying improvement opportunities and acting upon them.
- Ability to prioritize multiple tasks demanding of immediate attention, and to juggle multiple, on-going, concurrent responsibilities.
- Ability to work efficiently and maximize productivity.
- Commitment to integrity and ethical behavior and the proven ability to maintain confidentiality.
- Competency in the following computer programs: MS Excel, Word, Outlook.
-
Landfill Operations Manager
2 weeks ago
MODERN DISPOSAL SERVICES. Model City, United StatesJob Description · Job DescriptionPosition Summary · The Landfill Operations Manager is responsible for ensuring the highest standards of environmental safety and operational excellence by effectively managing the day-to-day operations of the landfill and on-site recycling plant. ...
-
Director of Sport Management Operations
5 days ago
EmergencyMD Lewiston, United StatesOUTSTANDING BENEFITS UNLIKE ANY OTHER. Low-cost health benefits, 8% 403b contribution, affordable tuition at Niagara University for you and discounted for eligible immediate family members, generous holidays, and PTO. Campus life is vibrant and offers free parking, on-site dining ...
-
manager - operations
2 weeks ago
US-NY-NIAGARA FALLS Niagara Falls, United StatesJob Description · Job Description MANAGER - OPERATIONSJob ID Category Food & Beverage - SalariedJob Type Regular Full-TimeMin USD $25.48/Hr.Max USD $33.65/Hr. Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries ...
-
manager - operations
1 week ago
US-NY-NIAGARA FALLS Niagara Falls, NY, United StatesJob Description Job Description MANAGER - OPERATIONS Job ID · Category Food & Beverage - Salaried · Job Type Regular Full-Time · Min USD $25.48/Hr. · Max USD $33.65/Hr. Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in ove ...
-
Crimson Technologies North Tonawanda, NY, United States Freelance**Who we are** · We are a rapidly growing company with over 600 employees, known as Vicos, who are disrupting the professional services market. Our Vicos have had the opportunity to work with renowned clients and partners such as Netflix, AWS, Tupperware, SAP, BectonDickinson, HD ...
-
Support in project management
3 weeks ago
Aurora Ventures Niagara University, United StatesSince 1989, CompuSafe Data Systems AG has been providing tailored IT services and IT transformation for corporate clients in long-term, collaborative business relationships. Our deep understanding of our clients' business needs and processes enables us to offer targeted solutions ...
-
Velocity Solutions Niagara University, United StatesSTART YOUR DUAL STUDIES AT NIAGARA UNIVERSITY, WITH THE GERMAN POST AG, FRANKFURT/MAIN BRANCH AND THE DHBW STUTTGART, FOR THE BACHELOR OF ARTS DEGREE IN BUSINESS ADMINISTRATION WITH A FOCUS ON SERVICE MANAGEMENT/LOGISTICS & SUPPLY CHAIN MANAGEMENT. · You will study Business Admin ...
-
Newcomer (m/f/d) Warehouse Worker
2 days ago
Horizon Group Niagara University, NY, United States Freelance**WE ARE CURRENTLY LOOKING FOR MOTIVATED WAREHOUSE WORKERS/FORKLIFT DRIVERS (M/F/D) AT NIAGARA UNIVERSITY, NY** · **-CAREER CHANGE OPPORTUNITY-** · **WHAT YOU BRING:** · - Experience in areas such as warehousing, picking, packing, loading and unloading trucks, logistics, and inve ...
-
SilverLion Inc Niagara University, United StatesWe are looking for you as a career changer for a retraining as a train driver (m/f/d) for the S-Bahn Munich at the Munich location. In the 13-month in-house retraining at the training location in Munich, we will prepare you for your job entry. · As a train driver, you are respons ...
-
Project Management Education Ambassadors
2 days ago
Titan Industries Ransomville, NY, United States FreelanceWe are currently seeking a new project manager for the "Education Ambassadors in Kindergarten, School and Neighborhood" project in Ransomville, NY. This role will involve overseeing and further developing the successful program, which utilizes volunteer parents as multipliers. Th ...
-
Customer Service Manager
3 days ago
Wegmans Food Markets Niagara Falls, United States Full timeSchedule: Full time · Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am · Age Requirement: Must be 18 years or older · Location: Niagara Falls, NY · Address: 1577 Military Road · Pay: $21 - $22.50 / hour · Job Posting: 05/27/2024 · Job P ...
-
Pharmacy Technician
1 week ago
Wegmans Food Markets Niagara Falls, United StatesSchedule: Part time · Availability: Afternoon, Evening (Including Weekends). · Age Requirement: Must be 18 years or older · Location: Niagara Falls, NY · Address: 1577 Military Road · Pay: $19 - $20 / hour · Job Posting: 05/15/2024 · Job Posting End: 06/08/2024 · Job ID:R0210140 ...
-
Lead Cook
1 week ago
Wegmans Food Markets Niagara Falls, United States Full timeSchedule: Full time · Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 6am · Age Requirement: Must be 18 years or older · Location: Niagara Falls, NY · Address: 1577 Military Road · Pay: $21 - $22 / hour · Job Posting: 05/05/2024 · Job Posti ...
-
Overnight Baker
1 week ago
Wegmans Food Markets Niagara Falls, United States Full timeSchedule: Full time · Availability: Overnight (Including Weekends). Shifts start as early as 12am · Age Requirement: Must be 18 years or older · Location: Niagara Falls, NY · Address: 1577 Military Road · Pay: $ $19.50 / hour · Job Posting: 05/17/2024 · Job Posting End: 06/17/202 ...
-
Operations Manager
2 weeks ago
Ehrlich Pest Control Brookville, United StatesWhat do our Operations Managers do? · Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our c ...
-
Manager Plant Operations
1 week ago
Kaleida Health North Tonawanda, United States70286BR · Auto req ID: · 70286BR · Department: · KH Fac Planning Design Cons · Job Description: · Responsible for the operation, maintenance and repair of the physical plant, grounds and related equipment. Assists in preparing and administering the annual budget. Maintains ...
-
Revenue Operations Manager
3 weeks ago
University at Buffalo Buffalo, United StatesYour future begins here great benefits, great people. Join us today The University at Buffalo Foundation (UBF) is searching for a Revenue Operations Manager to join our team. Responsibilities for this position include, but are not limited to: Dire Operations Manager, Revenue, Ope ...
-
HR Operations Manager
1 week ago
Horizon Corporations Getzville, United StatesAre you looking to expand and develop your career in the Human Resource field? Do you want to know your work makes a difference every day? If so, apply to join our Horizon family as an HR Operations Manager today What will your day look like? At Hor Operations Manager, Operations ...
-
operations assistant manager
5 days ago
Dollar Tree Family Dollar Depew, United StatesWork where you love to shop Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow Operations Assistant, Assistan ...
-
Revenue Operations Manager
3 weeks ago
University at Buffalo Buffalo, United StatesPosition Title: Revenue Operations Manager · Posting Number: U240029 · Employer: UB Foundation Activities · FTE: 1.00 · Position Summary: · Your future begins here - great benefits, great people. Join us today The University at Buffalo Foundation ( UBF ) is searching for a Reven ...
Operations Manager - Model City, United States - MODERN DISPOSAL SERVICES.
Description
Job Description
Job DescriptionPOSITION DESCRIPTION
Title: Operations Manager Reports to: VP of Collections OperationsDirect Reports: Driver Supervisors, Operations Assistant
Position Summary
The Operations Manager is responsible for managing the collections activities for commercial, industrial and residential customers. The position manages a team of Driver Supervisors, Drivers and Helpers who are responsible for the route system for commercial, roll-off and residential customers throughout the business unit. The Operations Manager oversees all matters related to collections operations, effective safety and accident prevention programs, compliance with standards and drives change management initiatives that contribute to the growth and durability of the business.
Essential Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Safety Responsibilities
Supervisory Responsibilities
Perform other job-related duties as needed or assigned. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified.
Education and Experience
Demonstrated skills and abilities