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Service Manager
4 days ago
Miller Electric Company Tampa, United States**Position Overview**: · The Service Manager reports to the Tampa Regional Director. Responsibilities are focused on maintaining the day to day tasks and responsibilities of the service department. The service manager must be able to contribute to the overall success of the compa ...
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Client Service Manager
1 week ago
Gallagher Tampa, United StatesAbout Us: · Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, s ...
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Service Manager- Commercial
2 weeks ago
SafeTouch LLC Tampa, United States**Service Manager -Commercial & Guarding** · SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of its success. Join our team and become part of a culture dedicated to excellence and innovation · **Description ...
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Customer Service Manager
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Air Canada Tampa, United States**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Our skilled Customer ...
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Working Service Manager
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Performance Air Compressor Solutions Tampa, United StatesShift: First Shift,Mon,Tue,Wed,Thu,Fri · Directs and coordinates activities concerned with air compressor, installations, and service operations for the Tampa Branch by performing the following duties personally or through service technicians. · **Essential Job Functions** · - Sc ...
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Client Services Manager
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Operation New Hope Inc. Tampa, United StatesOperation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, and soon to open in the Tampa/St. Petersburg area. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people r ...
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Card Services Assistant Manager
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Digital Client Services Manager
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Service Manager
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Thompson Hospitality Petersburg, United States**Who We Are**: · Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management ...
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Service Manager
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Udr, Inc. Tampa, United StatesOversee the efforts of property in the areas of inspection, maintenance, and repair. This positions time is involved in leading, managing and completing routine, daily tasks and projects. This position is responsible for ensuring the physical aspect Service Manager, Manager, Cust ...
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Service Manager
1 week ago
UDR Tampa, United StatesGENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenance, and repair. This position's time is involved in leading, managing and completing routine, daily tasks and projects. This position is responsible for ensuring the physical aspects o ...
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Service Manager
1 week ago
Cummins Tampa, United StatesService Manager · Description · Service Manager · Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. · ...
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Service Manager
3 weeks ago
Trek Bicycle Tampa, United StatesA bit about us · Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, enco ...
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Service Manager
2 weeks ago
Brooksource Tampa, United StatesService Manager/Delivery Lead · Contract-To-Hire · Remote (Work in Eastern Time Hours) · Our Fortune 500 Audit Client is looking to add a Service Manager/ Delivery lead to their team- a career within Information Technology team will provide you with the opportunity to support ou ...
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Service Manager
1 week ago
Brooksource Tampa, United StatesService Manager/Delivery Lead · Contract-To-Hire · Remote (Work in Eastern Time Hours) · Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. · Our Fortune 500 Audit Client is loo ...
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Service Manager
3 weeks ago
Environmental Pest Service, LLC Tampa, United States** Service Manager** · **Job Category****:** Operations **Requisition Number****:** SERVI01151 Showing 1 location **Job Details** · **Description** · As your **LOCAL**, **DIVERSE**, and **ECO-FRIENDLY** pest control company, we pride ourselves on taking care of our customers, ...
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Service Manager
3 weeks ago
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Service Manager
1 week ago
Safe Touch Tampa, United StatesJob Description · Job Description · Service Manager -Commercial & Guarding · SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of its success. Join our team and become part of a culture dedicated to excelle ...
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Service Manager
1 week ago
Cummins Tampa, United StatesService Manager · Description · Service Manager · Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. ...
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Service Manager
1 week ago
Cummins Tampa, United States**Service Manager** · **Description** · **Service Manager** · Our culture believes in _POWERING YOUR POTENTIAL_ . We provide global opportunities to develop your career, make your community a better place and work with todays most innovative thinkers to solve the worlds toughe ...
Customer Service Manager - Tampa, United States - Acree
Description
Job Description
Job DescriptionCustomer Service Manager
Location: Tampa, Florida
Join Acree, an esteemed home services company with over five decades of excellence, proudly serving Tampa and neighboring counties including Pinellas, Pasco, some Polk, and Manatee. At Acree, we nurture a culture where our employees thrive, knowing that when they're supported, our customers receive exceptional care. It's a win-win for all
**Job Summary/Objective:**
As a Customer Service Manager at Acree, you'll lead our Customer Service Center, overseeing all internal customer service operations. Your primary goal is to nurture a team of Customer Service Representatives (CSRs) to handle inquiries effectively, driving maximum booking rates and ensuring service excellence. You'll establish and maintain strong customer relationships, contributing to customer retention by implementing and refining operational best practices.
**Essential Job Functions:**
Lead and mentor a team of 12+ Customer Service Representatives.
- Develop individual team members through coaching and ongoing support.
- Create comprehensive onboarding and development materials for the customer service team.
- Evaluate existing processes and tools to optimize performance.
- Proactively identify improvement strategies and implement changes.
- Foster a culture of trust, teamwork, and ownership among team members.
- Provide support to the CSR team by handling escalated customer calls.
- Recruit and onboard talent to meet departmental needs and facilitate growth.
- Drive team performance to achieve company objectives while delivering exceptional customer experiences.
- Utilize department Key Performance Indicators (KPIs) to ensure accountability and performance excellence.
- Collaborate closely with Dispatch Supervisor and Divisional Managers to streamline service operations.
- Document departmental Standard Operating Procedures (SOPs).
**Other Job Functions:**
Collaborate cross-functionally with marketing, service teams, and dispatch to meet organizational goals.
- Perform additional duties as assigned.
**Compensation:**
$60,000 to $85,000, commensurate with experience.
**Qualifications/Abilities:**
Dynamic leadership skills with a strong customer focus.
- Ability to build consensus across all organizational levels.
- Experience developing staff development materials.
- Capacity to thrive in a fast-paced environment with competing priorities.
- Strong problem-solving and decision-making capabilities.
- Excellent written and verbal communication skills.
- Flexibility to work weekends, if necessary, to support the team.
**Working Conditions/Physical Demands:**
Work in a professional office environment.
- Ability to lift up to 30 lbs.
**Experience/Education:**
Minimum 5 years' experience leading a customer service team.
- Proficiency with telephony, call center technology, Service Titan, and Microsoft Office suite, particularly Excel.
- Proven track record of building, coaching, and retaining high-performance teams.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE