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    Service Manager - Tampa, United States - Brooksource

    Brooksource
    Brooksource Tampa, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Service Manager/Delivery Lead

    Contract-To-Hire

    Remote (Work in Eastern Time Hours)

    Our Fortune 500 Audit Client is looking to add a Service Manager/ Delivery lead to their team- a career within Information Technology team will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within the organization, developing and enhancing both client and internal facing application, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

    Preferred Knowledge/Skills:

    • Demonstrates extensive abilities and/or a proven record of success as a team leader in planning and execution of projects to deliver technology solutions including the following areas:
    • Agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.);
    • Microsoft based technologies including ASP.NET,C#, SQL Server, SSRS, etc.;
    • Development of new business capabilities using technology;
    • Cloud-based implementations and upgrades;
    • Continuous Integration and DevOps;
    • Traditional Waterfall/Iterative methods (RUP, etc.);
    • IT Service Management industry leading practices (ITIL);
    • SDLC Methodology;
    • Operations Control Quality and Process Improvement Systems (ISO 9000, SEI CMM, Six Sigma);
    • Technical security standards such as ISO 27001;
    • Utilizing service management/ticketing/queuing tools (such as ServiceNow) to track incidents and resolutions;
    • Financial management; and,
    • Team and resource management including formal coaching.

    Certification(s) Preferred: ITIL Certification and/or PMP

    Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws

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