-
Director - Digital Banking & Experience
1 week ago
USALLIANCE Financial Chelmsford, United States**Location**: · Please note this is a **hybrid** role, minimum 3 days in the office - Chelmsford, MA · **About this role**: · The Director of Digital Banking and Experience will provide leadership and operational direction for the Digital Banking and Experience departments and en ...
-
Senior Manager Digital Experience
3 weeks ago
Staples Framingham, United StatesWe are seeking a Senior Manager Digital Experience to lead the digital experience for one of our four super categories across our B2B and B2C sites. This position is responsible for driving a "best in class" site experience and digital growth for the category. · As an expert on ...
-
Senior Manager Digital Experience
2 weeks ago
Staples Framingham, United StatesStaples is business to business. You're what binds us together. · Our eCommerce team strives to showcase Staples' value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online ...
-
Senior Manager Digital Experience
1 week ago
Staples Framingham, United StatesStaples is business to business. You're what binds us together. · Our eCommerce team strives to showcase Staples' value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online ...
-
Project Specialist, Digital Experience
3 weeks ago
Staples Framingham, United StatesJob Description · Staples is business to business. You're what binds us together. · Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver th ...
-
Senior Manager Digital Experience
3 weeks ago
Staples Framingham, United StatesJob Description · Staples is business to business. You're what binds us together. · Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver th ...
-
Project Specialist, Digital Experience
2 weeks ago
Staples Framingham, United StatesJob DescriptionStaples is business to business. You're what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digita ...
-
Project Specialist, Digital Experience
3 weeks ago
Staples Advantage Canada Framingham, United StatesStaples is business to business. Youre what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience tha ...
-
Digital Support Experience Manager
3 weeks ago
Bose Framingham, United StatesJob Description · You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most. · At Bose, we believe sound is the most powerful force on ...
-
Project Specialist, Digital Experience
2 weeks ago
Staples Advantage Canada Framingham, United StatesStaples is business to business. You're what binds us together. · Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience ...
-
Project Specialist, Digital Experience
3 weeks ago
Staples Framingham, United StatesJob Description · Staples is business to business. You're what binds us together. · Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver th ...
-
Operations Analyst, Digital Patient Experience
2 weeks ago
Mass General Brigham Somerville, United States**Operations Analyst, Digital Patient Experience** · - At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employe ...
-
Digital Experience Intern
1 week ago
InsideHigherEd Boston, United StatesJob no: 522924 · Position type: Internship · Campus: UMass President's Office · Campus Location: Westborough · Department: UITS-Digital Experience · Categories: Information Technology · Advertised: Apr Eastern Daylight Time · Applications close: · Primary Work Location: · Hybrid ...
-
VP Digital Sales
1 week ago
Staples, Inc. Framingham, United States Full timeOur world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and using best-in-class sales tools and technology to find the best solutio ...
-
Digital Sales Representative
1 week ago
Staples, Inc. Framingham, United States Full timeStaples is business to business. You're what binds us together. · Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use b ...
-
Digital Sales Representative
1 week ago
Staples, Inc. Framingham, United States**Staples is business to business**. You're what binds us together. · Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and u ...
-
Regional Sales Director- SPP
1 week ago
Staples, Inc. Framingham, United States Full timeStaples is business to business. You're what binds us together. · While you may know Staples as the world's leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Prod ...
-
Sr Data Engineer I
5 days ago
Staples, Inc. Framingham, United States Full timeStaples is business to business. You're what binds us together. · Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious ...
-
Sr Citrix VDI Engineer I
5 days ago
Staples, Inc. Framingham, United States Full timeStaples is business to business. You're what binds us together. · Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious ...
-
Sr Technical Engineer I
5 days ago
Staples, Inc. Framingham, United States Full timeStaples is business to business. You're what binds us together. · Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious ...
Senior Manager Digital Experience - Framingham, United States - Staples Advantage Canada
Description
Staples is business to business. You're what binds us together.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.
We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly.
We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers.
We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.
We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.What you'll be doing:
Digital Customer Journey Optimization:
Lead the charge on analyzing and evaluating the end-to-end B2B digital customer journey, identifying pain points and areas for improvement.
Handle multiple projects simultaneously while ensuring accuracy and timelines are not compromised.
Influence A/B testing roadmaps to optimize conversion performance.
Develop deep understanding of the brand, our expertise, customers, and products to present a compelling online shopping experience and maximize revenue and conversion.
Cross functional collaboration:
Collaborate with Marketing, Merchandising, Personalization, Recommendations, Digital UX, Content, Product Management, and Staples Digital Solutions teams to ensure a seamless and integrated digital customer experience.
Communicate strategy to senior leadership in both verbal and presentation formats.
Comfort translating senior leadership'sstrategic objectives into actionable plans and offering constructive insights to align with the organization's overarchinggoals.
Develop and disseminate consistent, impactful communication of progress and impact.
Technology Integrations:
Implement innovative solutions that align with business goals, staying up to speed on trends and new capabilities in the market.
Data-Driven Decision Making:
Utilize analytics and customer feedback to make data-driven decisions that positively impact the digital customer experience.
Implement key performance indicators (KPIs) to measure and report on the success of digital customer experience initiatives.
Customer Engagement Strategies:
Leverage customer insights to create personalized and engaging content that resonates with our B2B audience in partnership with the Personalization team.
Integrate with the chat and the sales team to optimize communication channels, ensuring a seamless, cohesive, and self-service optimized experience throughout the entire journey.
Leadership and DevelopmentProvide training and support to internal teams to ensure customer-centric mindset and adherence to best practices in digital customer experience.
Foster a culture of continuous improvement, encouraging teams to provide feedback and proactively seek partnership.Lead a team, prioritizing their work and ensuring flawlessly execution.
Effectively manage and develop associates to take on increasing levels of ownership and responsibilities.
What you bring to the table:
Passion for the customer
Comfortable in a fast-paced, dynamic environment
Ability to work at both strategic and tactical levels
Demonstrated proficiency in problem-solving and analytical thinking skillset
Strong bias towards data-driven decision making with the ability to break down complex problems and formulate plans.
Understanding of the customer funnel and key levers that drive ecommerce results
Experience building collaborative partnerships and fostering teamwork
Proven people leader, invested in growing and enriching associates in their careers
Ability to manage many projects, prioritize and drive multiple threads of work to completion
Proactive communications; comfortable with assessing the need for immediate action
Excellent verbal and written communication skills. Ability to influence at multiple levels
MS Office suite proficiency; excellent Excel and PowerPoint skills.
Experience leading a team
What's needed- Basic Qualifications:
8+ years of progressive digital experience, preferably in a business-to-business environment
What's needed- Preferred Qualifications:
Bachelor's Degree
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
#J-18808-Ljbffr