Operations Analyst, Digital Patient Experience - Somerville, United States - Mass General Brigham

Mass General Brigham

Verified Company

Somerville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Operations Analyst, Digital Patient Experience

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
The Operations Analyst I will contribute to the success of Digital Patient Experience operations as an individual contributor and as part of larger operations and project teams. Reporting to the Senior Director of Planning and Operations, the position supports the Senior Director in the preparation of several key finance reports, budgetary analyses and ad hoc operational statistics to inform financial understanding and executive decisionmaking. This position also works closely with the operations team on vendor and contract management by coordinating timely purchases and contract executions, maintaining vendor relationships, and providing issue resolution. Under direction from the Senior Director, the Operations Analyst I will also participate in HR activities such as personnel requisitions, status changes, on and offboarding, and will support staff as a resource. Work assignments may include specific project tasks, projectrelated activities, and small, independent projects.

Principal Duties and Responsibilities

Reporting to the Senior Director and working in close collaboration with the operations team and project teams, supports core business processes for financial planning, vendor and contract management, and HR operations.
Assists with the gathering and analysis of budgetary information for forecasting across internal teams as well as across MGB sites that utilize Digital platforms and services.
Prepares financial reports and analyses, including operational and capital forecasting, and maintains relevant financial and management data related to operational needs and projects.
Supports operations team with vendor and contract management activities including contract initiation and execution, obtaining appropriate approvals, and processing requisitions and invoices.
Maintains audit trail and accurate records of financial documents associated with each vendor. Reviews vendor terms in detail and provides issue resolution for daytoday aspects of vendor management.
Fosters collaborative partnerships with Supply Chain Management and vendors.
Participates in various meetings leading up to contract execution and payment.
Provides indepth knowledge and support to various internal departments and team members.
Maintains a thorough understanding of MGB and Digital financial policies, accounting and analytical systems, and relevant business processes.
Participates in HR activities including personnel requisitions, status changes, hiring, mandatory training requirements, and on and offboarding of personnel, including temporary and consultantfunded positions.
Supports staff as a resource in enterprisewide systems implementations.
Schedules and assists with facilitating meetings with senior leaders, Digital Finance, HR, and Supply Chain Management, including creating agendas, providing minutes, and capturing key action items.
Assists with creating communication and other project or operationsrelated materials to launch and implement new processes and innovative ideas aimed at improving the efficiency and scalability of services offered by the team.
Participates in the execution of Digital Patient Experience operational activities including but not limited to: communications, training and development, Digital Patient Experience portfolio reporting, and virtual care operations transformation activities.
Use/s the Mass General Brigham values to govern decisions, actions and behaviors.

These values guide how we get our work done:

Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Other duties and responsibilities as assigned.

Qualifications

Bachelor's degree required; financial, accounting and/or supply chain management experience is a plus.
Must have 2+ years of experience providing project management, accounting, sales analysis/support, or operations support, ideally in a healthcare setting
Experience analyzing and reporting data to iden