- Ensure impeccable upkeep of the property and for engaging with and greeting guests.
- Ensures that all areas of the Inn are properly cleaned and ready for guests' arrival.
- Anticipates and assesses guests' needs and responds in a courteous and professional manner.
- Plans for, shops for, and prepares breakfast for all guests daily.
- Responds to emails, answers phone calls, makes some reservations in the absence of the sales team, monitors and manages reservations.
- Works with the sales & marketing team on matters pertaining to reservations, customer reviews, marketing opportunities, brand promotions, etc.
- Manage all aspects of operations including housekeeping, building maintenance, property and grounds, and overall
- Coordinate with and support Wellness Director and Wellness team on overall delivery and services of all Spa treatments and offerings
- Coordinate with and support Executive Chef on all F&B experiences
- Monitors and maintains proper inventory of all supplies; cleaning, kitchen, guest toiletries, etc.
- Ensures housekeeping supplies are well maintained.
- Support in inspecting rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present.
- Develops, implements, and maintains deep cleaning schedules.
- Manages expenses within approved budget constraints.
- Prepares accurate and timely reports as required.
- Trains, supervises, motivates, and develops front office and housekeeping staff and manages workflow.
- Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
- Keeps up to date on overall activities, identifying problem areas and taking corrective actions.
- The Innkeepers and Operations Director may also have marketing responsibilities online, via phone, and in person.
- Performs other related duties as assigned by management.
- 2+ years related experience or equivalent
- Bachelor's Degree preferred
- Deep desire and passion for health and wellness. Knowledge or experience in Ayurveda preferred
- Demonstrated proficiency in supervising and motivating subordinates
- Commitment to excellence and high standards
- Ability to work with all levels of management and subordinates
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Ability to work independently and as a member of various teams
- Proven ability to handle multiple projects and meet deadlines
- Strong interpersonal skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Good judgement with the ability to make timely and sound decisions
- Ability to understand any and all safety requirements and cautions
- Ability to perform the physical labor necessary
- Serve save certification a plus but not required
- Must be able to lift, push, pull, and carry up to 30 lbs.
- Must be able to continuously stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
- Must be able to see and hear.
- Must be able to communicate verbally and in writing in English.
- Must be able to frequently utilize hand and finger dexterity.
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
- Must be able to work around moderate noise level.
- Must be able to work around fumes, airborne particles, or toxic chemicals.
- Occasional exposure to outside weather conditions.
- Occasional exposure to bloodborne and airborne pathogens or infectious materials.
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general manager - Asheville, United States - SoHum Mountain Healing Resort
Description
Job Description
Job DescriptionDescription:Company Statement
Ayurprana is an innovative young company founded on the belief that Ayurveda and ancient healing wisdom have the power to transform lives. Under the guidance of Vasant Lad, BAM&S, MASc, Ayurprana offers health coaching, interactive webinars, and impactful online educational courses to help people live optimally. Ayurprana has now opened a facility called So-Hum Mountain Healing Resort, that will help facilitate healing at all levels for an individual to release body work, detox panchakarma therapies, and educational class (yoga, breath work, meditation, nutrition, etc....) to help support an individual in his / her healing process.
Nestled in the heart of the Blue Ridge Mountains, Sohum Mountain Healing is a space where nature and ancient wisdom come together to create transformational experiences. We offer healing experiences that promise to rejuvenate the mind, body, and spirit. Guests can spend their days immersed in the timeless wisdom of Ayurveda and Yoga to allow themselves a space to reflect, heal, and awaken to a greater sense of Self.
Position Statement
The General Manager oversees and coordinates daily operations of a luxurious 15+ room Bed and Breakfast and Wellness Center beautifully nestled just 20 min from downtown Asheville in the majestic Blue Ridge Mountains. Must ensure highest standards for cleanliness, product quality, food service, and guest experience. The ideal candidate will be positive, energetic and knowledgeable of Inn/Bed and Breakfast operations. Must be hands on in all aspects of the day-to-day operations with the focus on exceptional guest experience and daily management responsibilities. Must have flexible schedule and be able to work evenings, weekends and holidays.
This position is an exempt position and is located in Asheville, NC. This is not a remote position.
Primary Duties
Qualifications
Physical Requirements - (not limited to)
