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    Team Manager- Full Time- Growth Opportunities - Addison, TX, United States - PHP Agency

    PHP Agency
    PHP Agency Addison, TX, United States

    3 days ago

    Default job background
    Full time
    Description
    Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products.

    Integrity is driven by a singular purpose:
    to help people protect their health and wealth so they can be ready for the good days ahead.

    Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online.

    Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. Contact Center Team Lead
    PHP AGENCY, LLC.

    PHP Agency LLC., "PHP," is seeking a Contact Center Team Lead to join our Dallas-based HQ team.
    PHP is a national life insurance field marketing organization ("FMO") founded in 2009 by visionary entrepreneur Patrick Bet-David.

    PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base in the middle-class market.

    PHP provides a part-time or full-time opportunity to individuals in this market wishing to pursue careers as life insurance agents.

    PHP passionately serves our diverse middle-class consumer clients through a field sales force of nearly 20,000 licensed agents (Q PHP headquarters offices are in Addison, Texas (Dallas metroplex

    De-escalate situations involving dissatisfied customers, offering patient assistance and support


    • Call clients and customers to inform them about the company's new products, services and policies
    • Guide callers through troubleshooting, navigating the company site or using the products or services
    • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
    • Collaborate with other call center professionals to improve customer service
    • Help to train new employees and inform them about the company's customer management policies
    Exceptional interpersonal and rapport building skills


    • Strong time management and organizational skills
    • Computer literacy
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
    • Ability to speak multiple languages, especially those common among caller.
    Eligible for Integrity's 401(k) retirement plan
    Eligible for 1 floating, birthday holiday, per calendar year
    Eligible for 10 company paid holidays, per calendar year.

    We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

    In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities


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