- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform check-out services.
- Open and close shifts making cash drops as necessary.
- Maintain market stock and coffee area as needed.
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
- Provide guests with directions and information regarding the local area.
- Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
- Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
- Schedule shuttle runs for guests (hotels with shuttle only).
- Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
- Perform laundry duties as needed
- Maintain continental breakfast, including closing and cleaning of area.
- Be at work consistently and on time; Arrive at meetings on time.
- Able to read and interpret written information.
- Able to work alone or with others.
- Able to deal with frequent change, delays, or unexpected events.
- Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
- Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
- Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
- Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
- Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
- Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
- Contribute to building a positive team spirit; ask for and offer help when needed.
- Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
- Active problem solver by listening to guests and providing service that exceeds expectations.
- Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.
- Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings.
- Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- This job has no supervisory responsibilities.
- The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
- Move, transport, put, install, remove, replace, position, place, transfer
- Ascend, descend, work at heights, traverse
- Move about or to, position self
- Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service
- Communicate, converse, discern, convey, discuss
- Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
- The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
-
Front Desk Agent
1 week ago
New Castle Hotels Victor, United StatesPosition: Front Desk Agent · Location: Victor, NY · Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- a ...
-
hotel front desk agent
3 weeks ago
Indus Hospitality Group Victor, United StatesHOTEL FRONT DESK AGENT · Victor, NY ) · Job Type · Full-time · Description · Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer ...
-
hotel front desk agent
1 week ago
Indus Hospitality Group Victor, United StatesHOTEL FRONT DESK AGENT · Victor, NY ) · Description · Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a jo ...
-
HOTEL FRONT DESK AGENT
2 weeks ago
Indus Hospitality Group Victor, United StatesHOTEL FRONT DESK AGENT (PT 3p-11p) · Victor, NY ) · Job Type · Part-time · Description · Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus ...
-
hotel front desk agent
2 weeks ago
Indus Hospitality Group Victor, United StatesHOTEL FRONT DESK AGENT · Victor, NY ) · Job Type · Full-time · Description · Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a ...
-
HOTEL FRONT DESK AGENT
3 weeks ago
Indus Hospitality Group Victor, United StatesJob Type · Part-time · Description · Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last ...
-
Front Desk Agent
3 weeks ago
Woodcliff Hotel & Spa Fairport, United States· How can there be a better job than helping an excited family start their vacation or a road-weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first personand last persona guest speaks to so your genuine welcome and appreciat ...
-
Front Desk Agent
1 week ago
New Castle Hotels & Resorts Pittsford, United StatesPosition: Front Desk Agent · Location: Pittsford, NY · Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person - ...
-
Front Desk Agent
3 weeks ago
Midas Hospitality, LLC Canandaigua, United StatesFront Desk Agent - Hotel Canandaigua: Canandaigua, NY Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 fo Hotel, Agent, Front Desk, Hos ...
-
Front Desk Agent
1 week ago
Midas Hospitality Canandaigua, United StatesFront Desk Agent - Hotel Canandaigua: Canandaigua, NY · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. · Start Your Journey ...
-
Front Desk Agent
1 week ago
Midas Hospitality Canandaigua, United StatesFront Desk Agent - Hotel Canandaigua: Canandaigua, NY · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. · Start Your Journey ...
-
Front Desk Agent
2 weeks ago
BBL Hospitality Rensselaer, United StatesFront Desk Agent · Job Details · Job Location · Holiday Inn East Greenbush - Rensselaer, NY · Position Type · Full Time · Salary Range · $ $17.00 Hourly · Job Shift · Any · Job Category · Hospitality - Hotel · Description · COME AND JOIN OUR AMAZING TEAM · Most positions do ...
-
Front Desk Agent
3 weeks ago
Midas Hospitality Canandaigua, United StatesFront Desk Agent - Hotel Canandaigua: Canandaigua, NY · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. · Start Your Journe ...
-
Front Desk Agent
4 days ago
Woodcliff Hotel & Spa Fairport, United StatesExcited to assist families and travelers with their check-in needs · First and last point of contact for guests, setting the tone for their stay · Essential role requiring genuine hospitality and welcoming personality · Focus on providing exceptional guest experience in person ...
-
Front Desk Agent
3 weeks ago
BBL Hospitality Rensselaer, United StatesFront Desk Agent · Job Details · Job Location · Holiday Inn East Greenbush - Rensselaer, NY · Position Type · Full Time · Salary Range · $ $17.00 Hourly · Job Shift · Any · Job Category · Hospitality - Hotel · Description · COME AND JOIN OUR AMAZING TEAM · Most posi ...
-
Front Desk Agent
1 week ago
Woodcliff Hotel & Spa Fairport, United States· • Excited to assist families and travelers with their check-in needs · • First and last point of contact for guests, setting the tone for their stay · • Essential role requiring genuine hospitality and welcoming personality · • Focus on providing exceptional guest experience ...
-
Front Desk Agent
2 weeks ago
Midas Hospitality Canandaigua, United StatesJob Description · Job DescriptionFront Desk Agent - Hotel Canandaigua: Canandaigua, NY · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 ...
-
Front Desk Agent
5 days ago
Seagate Hospitality Group LLC Canandaigua, United StatesWhy Work at The Lake House? · Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting Advantages of being a Lake House team member include: Membership discounts to the Sands Family YMCA · FREE Lunch and/or Dinner during your s ...
-
Front Desk Agent
1 week ago
RIT Inn and Conference Center Henrietta, United StatesRIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. Are you a customer service professional who thrives in a fast-paced environment? Are you ...
-
Front Desk Agent
1 week ago
RIT Inn and Conference Center Henrietta, United StatesRIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. Are you a customer service professional who thrives in a fast-paced environment? Are you ...
hotel front desk agent - Victor, United States - Indus Hospitality Group
Description
Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.
Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.
Reports To: Guest Service Manager or Assistant General Manager
Summary
Responsible for performing a variety of guest service activities while providing the highest level of service possible.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Education and/or Experience
One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Ability to communicate with others in a clear and professional manner.
Certificates, Licenses, Registrations
Maintain a valid New York State Drivers License with no major violations (select service properties only).
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability
While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Acknowledgement
This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).
Salary Description
$16-$18 hourly