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    Front Desk Agent - Fairport, United States - Woodcliff Hotel & Spa

    Woodcliff Hotel & Spa
    Woodcliff Hotel & Spa Fairport, United States

    3 weeks ago

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    Description

    • Excited to assist families and travelers with their check-in needs
    • First and last point of contact for guests, setting the tone for their stay
    • Essential role requiring genuine hospitality and welcoming personality
    • Focus on providing exceptional guest experience in person and over the phone
    • Engage with guests during check-out, showing care and willingness to address any concerns
    • Skilled in problem-solving to assist guests with various requests
    • Responsible for handling money transactions, calls, messages, and other guest needs efficiently
    • Committed to upholding hotel safety and security protocols, alerting management to any issues

    Responsibilities:

    • Greet guests and check them into their rooms efficiently and warmly.

    Purpose:
    Create a positive first impression and ensure a smooth check-in process.


    • Handle guest inquiries and concerns promptly and professionally.

    Purpose:
    Provide excellent customer service and address any issues to enhance guest satisfaction.


    • Answer phone calls and direct them to the appropriate departments.

    Purpose:
    Ensure effective communication within the hotel and assist guests with their needs.


    • Process guest payments and maintain accurate financial records.

    Purpose:
    Ensure smooth transactions and proper documentation of financial activities.


    • Assist with guest requests such as booking reservations and providing local area information.

    Purpose:
    Enhance the overall guest experience and meet their needs effectively.


    Qualifications:

    • This role requires good verbal and written English communication skills.
    • You must be able to handle cash or credit transactions and have front-office software proficiency.
    • This job requires light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects.
    • From time to time, you may need to assist with luggage which may require you to exert force of up to 50 pounds of force.
    • Long hours, many of which may be spent standing, are required.

    About Company:

    When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years.

    We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests.


    As of April 2024-We're thrilled to announce that Spa Woodcliff at Woodcliff Hotel & Spa has been awarded "Best New or Newly Renovated Spa" in the United States by American Spa Magazine
    With a multitude of awards, we have been named the Best Hotel in Rochester. Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality.

    Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.

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