Front Desk Agent - Fairport, United States - Woodcliff Hotel & Spa

Woodcliff Hotel & Spa Fairport, United States

4 weeks ago

Description

How can there be a better job than helping an excited family start their vacation or a road-weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first personand last persona guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive As a Front Desk Agent, you will

Make a First Impression so the person in this role must have a genuine passion to deliver a great hospitality experiencewhether in person or by phone. You must want to Wow the guest with your welcoming personality.
Make a Lasting Impression While checking the guest out, inquire about their stay and let them know you really care so that if they have a problem or complaint, they share it with you. Be courteous and willing to listen
Enjoy Problem Solving many guests need help with miscellaneous thingstheir luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
Be Accountable you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
Be a Safety & Security Agentfollow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

Responsibilities

•Greet guests and check them into their rooms efficiently and warmly.

•Purpose: Create a positive first impression and ensure a smooth check-in process.

•Handle guest inquiries and concerns promptly and professionally.

•Purpose: Provide excellent customer service and address any issues to enhance guest satisfaction.

•Answer phone calls and direct them to the appropriate departments.

•Purpose: Ensure effective communication within the hotel and assist guests with their needs.

•Process guest payments and maintain accurate financial records.

•Purpose: Ensure smooth transactions and proper documentation of financial activities.

•Assist with guest requests such as booking reservations and providing local area information.

•Purpose: Enhance the overall guest experience and meet their needs effectively.

Qualifications

•This role requires good verbal and written English communication skills.

•You must be able to handle cash or credit transactions and have front-office software proficiency.

•This job requires light workexerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects.

•From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force.

•Long hours, many of which may be spent standing, are required.

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