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Intake Specialist
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Intake Specialist
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Program Development Services Inc. New York, United StatesJob Description · Job DescriptionJoin Our Team at Program Development ServicesProgram Development Services has been committed to providing community-based supports and services for individuals with developmental disabilities for nearly four decades, offering a range of residentia ...
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Intake Specialist
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Intake Specialist - Brooklyn, United States - Program Development Services
Description
Join Our Team at Program Development ServicesProgram Development Services has been committed to providing community-based supports and services for individuals with developmental disabilities for nearly four decades, offering a range of residential, day program, and community services.
At Program Development Services, our supports and services are designed to meet the specific needs of each individual, providing them with the opportunity to lead both a meaningful and productive life, and in being integral members of their communities.
We work with people to foster independence, choice, and self-direction; as well as provide support for any physical or medical challenges.
The Intake Specialist is responsible for helping individuals through our agency's enrollment process.Intake Specialist reaches out to each referral and helps them navigate through the OPWDD Front Door process and the connection with a Care Coordination Organization (CCO) in order to bridge the gap from initial eligibility determinations to enrollment in PDS services.
In this important position, Intake Specialist accepts the great responsibility of being the point person for the individual that is seeking services and is their advocate throughout the entire process toward to goal seamlessly and efficiently entering services at PDS.
The Intake Specialist will embody the philosophy that all individuals are treated with respect and dignity, and that their progress through a complex enrollment process is person-centered and maximally supported.
Education & Experience :
Associate's degree in social work preferred or one year in human services, special education, or related field.
Experience with case management and the Front Door/CCO process.
Knowledge of community resources that can aid and assist in obtaining required evaluations.
Excellent attention to detail.
Entrepreneurial spirit and can-do energy.
Ability to get along well with co-workers at many administrative and management levels and ability to develop a good rapport with parents/guardians, and people interested in connecting with PDS services.
Capable of working under pressure and deadlines.Responsive to supervision. Interested in learning and professional development.
Flexibility and a strong work ethic; willing to take on additional tasks and work beyond regular work hours when required.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.Summary of Primary Responsibilities and Essential Functions of Position:
Ensures a timely and positive experience for all parties interested in receiving services from PDS. Guides prospective clients and families/caregivers through the PDS intake process with maximum support and advocacy.
Adopts, implements, and promotes agency values and philosophy.
Facilitates referrals, supports the family during the referral process, obtains family history (including all intake and medical documents), and assures that Medicaid and documentation of a current diagnosis are in or pending.
Identifies client needs during initial contact with client and family. Also, obtains additional information through telephone and other contacts, as appropriate.Prepares and enters information into the data system. Formulate and review possible plan of action/alternatives in the event of ineligibility for services to ensure satisfaction with services.
Organizes and attends program screenings and follows up to ensure timely processing of necessary paperwork with key program staff, care coordinators and eligibility personnel.
Obtains status updates from all other care coordinators and eligibility personnel.Organizes and manages agency recruitment events such as Open Houses, Intake Fairs, Care Coordination Agency presentations, and Youth Transition Fairs.
This includes, but not limited to, calling parents to confirm RSVP, providing documentation for parents, ordering marketing items for parents, speaking to parents at the events, and anything else that may be required to be done for a successful event including preparation of program brochures, agency materials, and booth set-up.
Attends residential placement monthly meetings, and any other events requested by the supervisor. Reads and responds to residential referral submissions in collaboration with the Director of Program Operations.Addresses intake concerns of parents regarding all services provided by the Agency. Provides Assistance to parents in communicating with program staff, care managers, New York State agencies, other clinics, etc.
Monitors all information and referral activities of families awaiting the assignment of a care manager as necessary.
Maintains admission and discharge tracking oversight and documentation, including but not limited to (Intake referrals, phone calls, sign-in sheets for parent visits, school visits, etc.).Advocates for clients to protect their rights and entitlements as recipients of mental health services and as persons eligible for benefits such as special education, Medicaid, etc.
Provides direct assistance to clients and families in accessing and securing resources.Maintains a record of all intake informationMaintain client and family confidentiality rights in compliance with State and Federal laws.
Performs other duties when requested.
Benefits:
Health InsuranceDental InsuranceVision InsuranceLife insuranceEmployee Discount403B Savings PlanPaid time offProgram Development Services, Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace.
We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, military status, or any other protected characteristic under federal, state or local law.
