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    Provider Support Service Specialist - Greenville, United States - TRILLIUM HEALTH RESOURCES

    TRILLIUM HEALTH RESOURCES
    TRILLIUM HEALTH RESOURCES Greenville, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Working Title: Provider Support Service Specialist

    Position Number: 54069

    FLSA Status: Non-Exempt

    Posting Salary Range: $34,608 - $40,170

    Office Location: Greenville 1st; Remote in NC

    POSTING DETAILS:

    Make an Impact

    Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals, and their families strengthen well-being and build foundations for a healthy life.

    Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

    At Trillium, we know that empowering others begins with supporting and developing our team. That's why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We're also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

    What We're Looking For:

    This position provides non-clinical administrative support to network providers, staff, community stakeholders, state and local entities, and/or other managed care organizations. Primary job duties and responsibilities are to support network providers with accuracy and promptness and provide effective and efficient customer service. This support can vary in forms such as, but not limited to, telephonic support and/or electronic mail (email) through the Provider Support Service Line. Provider Support Service Specialist answers inbound calls and assists callers by connecting them to the appropriate party, sharing information, providing technical assistance, and answering questions in a professional manner.

    On a typical day, you might:

    • Answer phone calls within the designated call response time. Answer and resolve caller's questions, comments, inquires and complaints.
    • Complete all documentation without delay to include, call notes, transfer notes, and complaint documentation in appropriate module within Trillium Business System (TBS) and in compliance with contractual, accreditation requirements and/or the Tailored Plan.
    • Perform general clerical work such as, but not limited to, scheduling meetings and/or events, conduct research and report findings, and document meeting minutes.
    • Prepare, process, and review oral and written material. Some information may be confidential and handled with professionally
    • Collect, monitor, and organize data needed for various databases, reports or reviews.

    Employee Benefits:

    Trillium knows that work/life balance is important. That's why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

    • Flexible Work Schedules
    • Health Insurance - no premium for employee coverage
    • Flexible Spending Accounts
    • Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
    • NC Local Government retirement pension, plus 401k with 5% employer match & immediate vesting
    • Public Service Loan Forgiveness Qualifying Employer

    Qualifications:

    Education: High School Diploma or GED

    Required Experience:

    Minimum of one (1) year clerical experience or equivalent combination of higher education or higher education/experience.

    Preferred Experience: (if applicable)

    Prefer two years' clerical/direct customer service with six months' call center experience. Prefer 12 months of experience in mental health, substance abuse and developmental disabilities field.

    License/Certification: None

    Must have a valid driver's license

    Must reside in North Carolina to be considered for remote status

    Deadline for application: May 21, 2024, at 11:59pm

    To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

    • Employer Name
      1. Dates of service (month & year)
      2. Average number of hours worked per week
      3. Essential duties of the job as related to the position you're applying for
    • Education
      1. Degree type
      2. Date degree was awarded
      3. Institution
    • Licensure/certification, if applicable

    After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

    Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.

    The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

    Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

    #Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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