Helpdesk / it support technician - Kennett Square, United States - Randstad

Randstad Kennett Square, United States

4 weeks ago

Description

job summary:
We are looking for an IT Technician to assist the team in our journey to provide outstanding customer and technical service.

WHO YOU ASPIRE TO BE:

Communication and compassion is a key component to your work personality. This person is inherently curious, finds joy in learning new things, and unafraid to do research to solve problems creatively and independently. You're able to quickly grasp the task at hand and apply value to the team where needed.

Assist the IT Manager in any area needed. Assist with installation and setup, upgrading, repairs, and troubleshooting. Complete maintenance on desktops, laptops, printers, network equipment and all other peripherals. Write training/user manuals and procedures. Travel to any Phillips farm location as needed or requested.

WHAT YOU NEED TO HAVE:

The more the better, but we are open to training the right person, so do not hesitate to apply even if you only have a few of these

1 year of experience
Excellent communication, documentation, and presentation skills
Ability to prioritize work tasks
Authentic drive to connect with others to help solve technical problems
An inquisitive mind
Comfortable with Windows, iOS, PCs, Microsoft Suite and common help desk work flows
Networking and server experience is a plus.
Extroversion, enthusiasm, self-motivated, attention to detail and organizational skills preferred.
Ability to solve practical problems and deal with a variety of different situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WHAT CAN YOU EXPECT TO DO:

Handling service request and incidents
Provide high caliber in-person tech support across the four locations
Comfortable working out of our Headquarters in PA
It is the responsibility of the IT tech to troubleshoot, repair, and advise in areas of computer and IT technology.

Computer Skills: Advanced knowledge of computer systems required.

Education/Experience Requirements

Education Years of Experience

? HS Diploma/GED ? Less than 1 year

Required Training: Good Manufacturers Practice (GMP), Hazard Analysis and Critical Control Points (HAACP), Food Defense, and Worker Protection Standard (WPS).

Certificates and Licenses: Driver's License required.

Personal Protective Equipment: PPE shall be used following the standards of work safety and food safety. Standards shall be reinforced by supervisors, QA, management, or designated personnel. The company will provide hair nets, smock, and rubber gloves. Comfortable footwear is required for this position, no open toed shoes are allowed. Each worker is responsible for providing their own footwear within 45 days of their hire date, or will result in disciplinary action.

Must be willing to work on weekends and/or on-call as needed. Experience troubleshooting computer hardware and software problems.
Must be comfortable with heights, there will be ladder climbing to adjust security cameras and other peripherals that are high up

location: KENNETT SQUARE, Pennsylvania
job type: Permanent
salary: $30, ,000 per year
work hours: 7am to 3pm
education: High School

responsibilities:
Assist the IT Manager in any area needed. Assist with installation and setup, upgrading, repairs, and troubleshooting. Complete maintenance on desktops, laptops, printers, network equipment and all other peripherals. Write training/user manuals and procedures. Travel to any Phillips farm location as needed or requested.

Networking and server experience is a plus. Extroversion, enthusiasm, self-motivated, attention to detail and organizational skills preferred.

It is the responsibility of the IT tech to troubleshoot, repair, and advise in areas of computer and IT technology.

Ability to solve practical problems and deal with a variety of different situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Advanced knowledge of computer systems required.

The essential functions of this role include:

working up to 15 hrs of overtime per week

working weekends
qualifications:

Experience level: Entry Level
Minimum 1 year of experience
Education: High School (required)

skills:

Helpdesk (1 year of experience is required)

Windows (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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