IT Support Technician - Philadelphia, United States - Gesu School

Gesu School

Verified Company

Philadelphia, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Gesu School:
IT Support Technician

Salary:
Negotiable, based on experience and credentials

Status:
Exempt, full time

Position
Start Date:
Immediate

Gesu School is a special place where children learn and grow, in academics and in character. Discover all that we do for our students and our community.

Inspired by the Jesuit and IHM traditions of social justice, faith, creative hope, and love, Gesu School helps students to transcend all forms of poverty by providing a comprehensive, innovative education.

In one of Philadelphia's most marginalized neighborhoods, Gesu is a work of faith in action.

An independent school rooted in the Catholic tradition, Gesu is the collaboration of people of all faiths - donors, volunteers, parents, teachers, mentors, and people like you - who recognize the impact of quality education on children's lives.

We're looking for people who are passionate about education and are looking to make a difference.

Our promise to you is that we will provide you with an environment where you can work with dedicated teachers who are empathetic, engaged and compassionate.

The possibilities are up to you

We offer excellent benefits including health, dental, vision, 403b with company match, generous paid vacation, sick days, and holidays.

Job Summary:

Basic Qualifications:

Onsite only position, no remote
Installing and configuring Windows 10 and 11 Operating Systems
Familiar with Windows 10 & 11OS / Microsoft (OSD) Operating Systems
Familiar with Microsoft Office Suites
Adequate troubleshooting and computer configuration skills in Microsoft Windows environment
Support users in all fashions: walkup, desk visit, virtual, or telephone / help desk styles of support.
Familiar with Apple manager and products.
Proficient with Google G-Suite
Adequate troubleshooting and computer configuration skills in Microsoft Windows environment
Support users in all fashions: walkup, desk visit, virtual, or telephone / help desk styles of support

Responsibilities include:

Provide customer support for hardware and software systems.
This position works closely with teaching staff to provide timely repairs and support to maintain classroom functionality.
Review and become familiar with all essential elements of IT contracts;
Communicate information about system changes through biweekly meetings.
Set up incoming computers, Chromebooks, and other It related equipment, configure network settings and join to the network.
Coordinate with external IT partner(s) to resolve technology issues, when necessary
Maintain up to date inventory of school property.

As a member of the technical support unit, you will provide end-user support including but not limited to:

Document incidents in the helpdesk ticketing system and ensuring timely resolution of open tickets.
Communicate clearly and proactively with technology users and staff to understand, identify, document, and resolve problems.
Repair computers i.e. Chromebook, IPads, etc.
Provide classroom/teacher support regarding technology (Smart Boards, SMART TV, video cameras, etc.)
Install approved software releases, system upgrades, patches, and software related compatibility issues.
Maintain a working knowledge of computer technology, network systems, and standard software and act as a resource of technical information to the end user community.
Help with setup of building functions that require IT support.
Responsibilities may expand based on the needs of Gesu School
Must be able to lift / move computers, battery backups, etc.

Conditions of Employment

If you are selected, a preemployment background check (Criminal history, Child Abuse Clearance, and FBI Fingerprint) is required.
You must submit a cover letter and resume.
You must be a U.S. citizen.

To qualify, you need to have at least two years of full-time experience assisting customers by identifying and/or resolving hardware and software issues
OR an equivalent combination of education and experience.

Pay:
$45, $55,000.00 per year

Benefits: