Front Desk Agent - Delray Beach, United States - Seagate Hospitality Group LLC

Seagate Hospitality Group LLC Delray Beach, United States

5 days ago

Description

Front Desk Clerk Responsibilities:

Confirm sell status for the day
Review group bookings, noting any special arrangements/requests and arrival time when noted
Organize the reservations for the day's arrival. Check for duplicate reservations and determine special room requests for pre-blocking
Pre-block all VIP, special requests, and needed group reservations
Run the necessary daily reports according to the shift, checklist, especially house counts, rooms availability, occupancy, arrivals, and departures
Check the status of our hotels
Check guests in, following the credit policies
Ensure that keys and key cards are secured
Ensure that guest problems are resolved and followed through on
Take reservations in accordance with the availability
Understand outbound mail, message, and package handling procedures
Maintain accurate turn away statistics, if required to do so
Understand the operation of the property management system
Run appropriate daily special request reports and distribute them. i.e. VIP Report, handicapped Guestlist, etc
Run credit limit report (morning shift) and complete, including putting messages in boxes of guests whose bills require attention
Maintain/provide proper backup for all master accounts and disputed charge accounts
Ensure that telephone resale equipment is enabled, report malfunctions to the supervisor
Post charges when necessary
Follow correct cash handling procedures
Handle incoming reservation calls, answer questions, and secure all required information
Process related mail, which is received at the hotel, on a daily basis, such as reservation requests and correspondence
Be familiar with the steps involved in pre-blocking rooms
Process all travel agent commission payments requests
Process requested written confirmations and mail daily
Be familiar with the local area end be able to give clear directions when needed
Promote an effective referral service with other hotels
Be aware of the property's sell status, groups arriving at the hotel, as well as any special promotions or events in the area. Also, be familiar with any citywide conventions that may impact heavily upon sale status
Be familiar with property security and key control procedures
Understand reservation policies
Be familiar with property fire safety and fire emergency procedures
Be familiar with emergency phone number listings

Ability to:

Communicate in the primary language in a clear, concise, grammatically correct, pleasant, and sincere manner
Understand requests and correctly, creatively, and expediently carry them out
Be outgoing, friendly, and patient even after working long hours
Handle multiple requests with poise, accuracy, and timeliness
Understand and practice the policies of the company
Use good judgment at all times
Work long hours when necessary and be flexible with schedule
Stand and walk for extended hours
Lift, carry and push up to fifty pounds and pushcart weighing up to 250 pounds

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