Front Desk Agent - Boca Raton, United States - Stanford Hotel Group

Stanford Hotel Group Boca Raton, United States

1 day ago

Description

** Front Desk Agent**

**Job Category****:** Front Office **Requisition Number****:** FRONT005232 Showing 1 location **Job Details**

**Description**

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the fronk desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Job Description

Welcome and register guests expeditiously, provide information to guests as needed, obtain indentification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

Check departing guest out of the the hotel as per hotel procedures.

Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

Resolve guest problems and complaints

Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.

Deliver and maintain Hilton's Brand Standards.

Job Requirements

Applicants must possess excellent customer service and computer skills

Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays

Ideal candidate has previous OnQ and hotel experience

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to or call to let us know the nature of your request.

**Qualifications**

**Skills**

**Required**

**Customer Service** *Some Knowledge* **Preferred**

**Multi-Tasking** *Some Knowledge* **Problem Solving** *Some Knowledge* **Time-Management** *Novice* **Detail Oriented** *Some Knowledge* **ONQ** *Some Knowledge* **Behaviors**

**Preferred**

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

**1-2 years:** Customer Service or Hospitality Industry

**Licenses & Certifications**

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