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    Front Desk Coordinator - Bronx, United States - Health Plus Management, LLC

    Health Plus Management, LLC
    Health Plus Management, LLC Bronx, United States

    1 week ago

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    Description

    Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, Upstate NY and Connecticut.

    HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).


    Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records.

    In this role, you will set the stage for each patient's appointment.

    You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

    Please apply directly on our website:


    Responsibilities:
    Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
    Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
    Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
    Maintain the daily operations of the office by following standard operating procedures and guidelines
    Contribute to team effort by smoothly transitioning into daily roles as needed
    Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
    Navigate through NextGen to access and provide patient information
    Maintain compliance by contacting patients to confirm appointments
    Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
    Responsible for the opening and closing procedures of the office as needed
    Assist in comforting the patients and maintaining the reception area
    Other administrative tasks as needed

    Knowledge and Experience

    1+ years of relevant medical administrative experience, preferred
    Experience with medical insurance/verification is a plus
    Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
    Experience with EMR, preferred
    Strong computer knowledge and windows program including Microsoft word/excel

    Skills and Abilities

    Bilingual (English/Spanish) Required
    Excellent verbal and written communication
    Ensuring a great patient experience by delivering outstanding customer service
    Exceptional organizational and time-managements skills - the ability to multi-task is a must
    Adaptability and flexibility while working in a fast-paced environment
    Problem-solving ability and aptitude
    Outcome-focused, with an ability to work under pressure
    A solution-oriented mindset
    A strong sense of urgency and focus in accomplishing tasks


    Schedule:
    Monday, Wednesday, Thursday & Friday: 8:00am - 4:30pm

    Tuesday: 11:00 - 7:30pm

    (Schedule is subject to change based on business needs)


    Pay Rate:
    $17/hr

    Full-Time/Part-Time
    Full-Time

    Exempt/Non-Exempt
    Non-Exempt

    Position Requirements

    Education and Training
    High School Diploma or equivalent

    Benefits
    Medical, Dental, Vision, and Disability Insurance, 401k, Paid Time Off & Holidays

    EOE Statement
    We are an equal employment opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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