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    Host - Orlando, United States - Duffy's Sports Grill

    Duffy's Sports Grill
    Duffy's Sports Grill Orlando, United States

    4 days ago

    Default job background
    Description
    :

    Reports to:

    General Manager
    Job Summary:

    Responsible for providing a lasting first and last impression to every Duffy's guest while controlling the restaurant's flow.
    Major areas of responsibility:


    • Greet guests and seat them at tables or in waiting areas.
    • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
    • Provide guests with menus.
    • Answer telephone calls and respond to inquiries or transfer calls.
    • Input takeout orders accurately into POS system.
    • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
    • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed.
    • Receive and record guest dining reservations.
    • Inspect dining and serving areas to ensure cleanliness and proper setup.
    • Inform guests of establishment specialties and features.
    • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
    • Assist other restaurant workers by serving food and beverages, or by bussing tables.
    • Direct guests to bar area while waiting for a table.
    • Strong MVP Program knowledge.
    • Maintain a positive and professional approach to coworkers and customers.

    Requirements:

    Qualification Standards


    • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
    • Initiative - Job requires a willingness to take on responsibilities and challenges.
    • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
    • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
    • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
    • Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
    • Integrity - Job requires being honest and ethical.
    • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
    • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
    • Social Orientation - Job requires preferring to work well with others rather than alone.

    Additional Info:

    Essential Functions


    • Stand for long periods of time.
    • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
    • Repeat the same movements.
    • Walk or stand for long periods of time.
    • See details of objects that are less than a few feet away.
    • See details of objects that are more than a few feet away.
    • See differences between colors, shades, and brightness.
    • Understand the speech of another person.
    • Speak clearly so listeners can understand.
    • Use stomach and lower back muscles to support the body for long periods without getting tired.
    • Keep your hand and arm steady while moving.
    • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
    • Bend, stretch, twist, or reach out their body.
    • Be physically active for long periods without getting tired or out of breath.
    • Focus on one source of sound and ignore others.
    • Hear sounds and recognize the difference between them.
    • Use muscles to lift, push, pull, or carry heavy objects.
    • Use muscles for extended periods without getting tired.
    • Determine the distance between objects.
    • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
    • React quickly using hands, fingers, or feet.
    • Add, subtract, multiply, or divide quickly and correctly.
    • Multitasking different work activities and shifting attention from one task to another.
    • Heavy lifting up to 40 lbs.
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