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    host - Orlando, United States - Gator's Dockside

    Gator's Dockside
    Gator's Dockside Orlando, United States

    1 week ago

    Default job background
    Full time, Part time
    Description

    A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave. The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.

    Job Duties

    Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

    Use visual cues to seat guests in either the bar or dining area depending on their preference

    Answer incoming calls to the restaurant and provide appropriate service

    Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate

    Tend to special guest needs and requests

    Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).

    Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

    Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

    Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders

    Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

    Contribute to team effort by accomplishing related results as needed

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