Hospitality Host - Orlando, United States - Steak n Shake

Steak n Shake
Steak n Shake
Verified Company
Orlando, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary:
The Hospitality Host position at Steak n Shake is a critical position that will professionally

represent Steak n Shake by greeting, engaging and serving new and existing guests and fans.


Position Responsibilities:
- **Hospitality **Constantly creates a welcoming atmosphere that appreciates the Guests business and supports the locations ambience with outgoing enthusiastic hospitality. Hospitality Hosts will greet guests upon entering, engage in positive and professional conversation with the Guests.
-
Company Knowledge Thoroughly understands and is able to articulate the companys heritage and the Vision / Mission. Utilizes company heritage as a conversation point with guests as they are in line, exiting or simply have a question.
-
Communication Professionally communicates with others. The communication creates an enjoyable, entertaining and engaging interaction that educates the guest, promotes the brand, and creates a desire to return.
-
Menu/Ordering Knowledge Detailed knowledge of the menu to assist Guests with ordering.
-
Cashier / Host Ring guests orders into the POS and process payments.
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Expo Check food for accuracy in the Expo area, provide necessary utensils and direct guest to retrieve order while confirming order is given to the proper Guest. Obtain additional items when requested.
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Professionalism Outstanding personal hygiene and grooming that reflects the enthusiastic outgoing professional essence of the brand, as well as an attentive conversationalist that promotes our Vision and Mission.
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Cleanliness and Food Safety Maintains a clean and organized work area with precise execution of counter marketing initiatives.


Secondary Responsibilities:

  • Cleaning dining room, Expo area and bathrooms
  • Restoring guest readiness
  • Preparing tea and coffee

Position Requirements:

  • Outstanding personal hygiene and grooming standards
  • Maintain required uniform standards
  • Initiate welcoming interaction
  • Multitask with mínimal direction
  • High integrity and practices the Golden Rule
  • Selfdisciplined and takes initiative
  • Follows directions
  • Comprehend and perform verbal and written requests
  • Retain and recite information
  • Sense of urgency when responding to guest requests
  • Works well with others
  • Composure while under stress
  • Flexible and adaptable to changing circumstances
  • Basic reading and math skills

Brand:
Steak n Shake

Address: 11700 University Blvd Orlando, FL

Property Description:
DI & JJ577 LLC REST - 0577

Property Number: 0577
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