Assistant General Manager - Vail, United States - Sunridge Hotel Group

Sunridge Hotel Group Vail, United States

2 weeks ago

Description

NEW Residence Inn by Marriott - Vail, CO (Opening September 2023)

Job Duties:

Provides a clean, well-maintained hotel by supervising any or all of the following departments Housekeeping, Laundry and Maintenance Operations, Guest Services, Food and Beverage

Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
Coordinates availability of rooms with General Manager
Supervises the daily activities of the hotel staff
Monitors the responses on customer comment cards; identifies problem areas and formulates solutions. Contact guest when necessary regarding problems.
Conducts continual room inspections to determine hotel's overall level of cleanliness;
Hotel's overall preventative maintenance and performs follow up on issues
Strives to reduce accidents within the department
Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, public restroom supplies, laundry supplies, machines, and equipment
Schedules and supervises all rotations special cleaning programs and projects as required
Secures keys in accordance with hotel's key management policy
Supervises "Lost and Found"department

Meets and exceeds customer and team member expectations by providing service and teamwork

Conducts training on a regular basis
Provides staff with the skills training to provide value added service to guests
Utilizes one-on-one training skills
Monitors service and teamwork on a regular basis and performs performance counseling to employees as needed
Performs other duties within the hotel Departments required to provide service and teamwork

Maintains safe working conditions within department and hotel

Ensures that all employees are trained on and follows safety rules and procedures
Takes corrective action where required to improve safety

Assures that assigned departments operates within approved budget

Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
Controls operating and payroll costs of staff

Contributes to the competitive status and profitability of the hotel by monitoring industry trends and recommending appropriate actions to be taken

Develops and implements techniques to improve the operation
Works within the budgetary guidelines to maintain profitability

Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities if the following department is assigned

Prepares AM/PM checklist daily
Prepares Room Discrepancy Report daily
Completes Room Evaluation Form for all room inspections

Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction

Selects, orientates, and trains qualified employees
Conducts effective employee meetings
Determines, communicates, and monitors achievement of standards of performance on a timely basis
Employs respectful discipline as required under supervision of General Manager

Adheres to hotel policies and procedures

Arrives at work on time as scheduled
Follows hotel grooming and dress standards
Minimizes safety hazards by following all safety rules and procedures

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities timely, effectively and efficiently in accordance with established company policies and procedures to achieve the overall objectives of this position. Communicates to General Manager in a timely manner

Maintains a favorable working relationship with all other hotel and company employees to foster and promote a cooperative and harmonious working climate

At all times projects a favorable image of Sunridge and the hotel to the public

Performs any other job related duties as may be assigned by the Manager. Must achieve required threshold scores according to brand and Sunridge inspections.

Make bank deposits in the absence of and/or if directed by General Manager.
Responsible for the Market making sure completely stocked, proper inventory and shopping.

General Manager and Front Office/Assistant Manager share responsibility for ensuring Sunridge required Manager on Duty staffing (7a-7pm Mon-Fri and 7a -5pm Sat/Sun) and 24/7 phone support is provided.

Front Office Manager/Assistant Manager is responsible to work the weekend shifts. Full Occupancy they must cover the 3-11pm during the week.

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