Jobs

    Senior Field Service Supervisor - Morrisville, United States - Honeywell

    Honeywell
    Honeywell Morrisville, United States

    3 weeks ago

    Honeywell background
    Description

    Responsibilities

  • Maintain customer satisfaction and providing solutions to any issues that may arise
  • Enhance service levels by identifying opportunities for system upgrades, spotting service needs, and maintenance contract additions
  • Ensure the teams delivery of services are on time, within scope, and within budget
  • Provide feedback to technicians based on performance metrics, customer satisfaction, profitability, and process compliance
  • Ensure availability of tools, equipment, and materials while controlling inventory
  • Lead, manage, and implement policy compliance, processes, protocols, service tools, and best business practices
  • Control contract renewal opportunities or contract escalations as needed
  • Participate in Risk Reviews prior to job quotes to ensure labor estimated are correct and the work is within scope and achievable
  • Develop relationships with local sub-contractors to ensure resources are available as needed
  • Ensure a safe and healthy work environment through effective communication, training, and continuous improvement
  • Deliver Annual operating plan monthly, quarterly, and annually to leadership

    • WHAT'S IN IT FOR YOU:

  • Benefits – Medical, Vision, Dental, Mental Health
  • Paid Vacation
  • 401k Plan & Matching
  • Company Vehicle and Mobile Device
  • Career Growth
  • Professional Development

    • YOU MUST HAVE

  • Experience in field service leadership, project management or business operations role
  • Valid Driver's License.
  • High School/Equivalent diploma

    • WE VALUE

  • 3+ years of experience within the construction or field service industry.
  • Bachelor's degree
  • Experience in controls, mechanical, fire and security industry.
  • Experience with a P&L.
  • Experience dealing with customer satisfaction (growth and problem resolution).
  • Previous supervisory experience.
  • SAP experience.
  • Excellent communication skills.
  • Demonstrated ability to influence at varying levels across the organization.
  • Demonstrated ability to effectively manage a team.
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