Senior Field Service Supervisor - Morrisville, United States - Honeywell

Honeywell Morrisville, United States

3 weeks ago

Description

Join a team recognized for leadership, innovation and diversity

As a Senior Field Service Supervisor hereat Honeywell, you will have the opportunity to lead and supervise a FieldService Engineering team for the Automation and Fire organization. Your strongleadership skills will be instrumental in improving team performance anddriving success in your assigned territory. You will play a crucial role inidentifying new opportunities for market penetration, deploying the teameffectively, and driving sales growth. You will collaborate with multiplefactions to prevent and resolve customer problems, while also exploringadditional revenue-generating opportunities. Your expertise in metric reportingprocedures will enable you to drive improvements and take ownership offinancial metrics, targets, and budgets. You will be responsible for ensuringquick and effective closure of any improvement opportunities that arise. As amentor, you will define team expectations and effectively communicate them tostakeholders. Your role will also involve training and developing futuremanagers, contributing to the growth and success of the organization.

Key Responsibilities

Maintain customer satisfaction and providing solutions to any issues that may arise
Enhance service levels by identifying opportunities for system upgrades, spotting service needs, and maintenance contract additions
Ensure the teams delivery of services are on time, within scope, and within budget
Provide feedback to technicians based on performance metrics, customer satisfaction, profitability, and process compliance
Ensure availability of tools, equipment, and materials while controlling inventory
Lead, manage, and implement policy compliance, processes, protocols, service tools, and best business practices
Control contract renewal opportunities or contract escalations as needed
Participate in Risk Reviews prior to job quotes to ensure labor estimated are correct and the work is within scope and achievable
Develop relationships with local sub-contractors to ensure resources are available as needed
Ensure a safe and healthy work environment through effective communication, training, and continuous improvement
Deliver Annual operating plan monthly, quarterly, and annually to leadership

WHAT'S IN IT FOR YOU:

Benefits - Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan & Matching
Company Vehicle and Mobile Device
Career Growth
Professional Development

YOU MUST HAVE

Experience in field service leadership, project management or business operations role
Valid Driver's License.
High School/Equivalent diploma

WE VALUE

3+ years of experience within the construction or field service industry.
Bachelor's degree
Experience in controls, mechanical, fire and security industry.
Experience with a P&L.
Experience dealing with customer satisfaction (growth and problem resolution).
Previous supervisory experience.
SAP experience.
Excellent communication skills.
Demonstrated ability to influence at varying levels across the organization.
Demonstrated ability to effectively manage a team.

ABOUT HONEYWELL:
Honeywell International Inc. (NYSE: HON) invents and commercializestechnologies that address some of the world's most critical challenges aroundenergy, safety, security, air travel, productivity, and global urbanization. Weare a leading software-industrial company committed to introducingstate-of-the-art technology solutions to improve efficiency, productivity,sustainability, and safety in high growth businesses in broad-based, attractiveindustrial end markets. Our products and solutions enable a safer, morecomfortable, and more productive world, enhancing the quality of life of peoplearound the globe. Learn more here:

THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading globalprovider of products, software, solutions, and technologies that enablebuilding owners and occupants to ensure their facilities are safe, energy efficient,sustainable, and productive. BA products and services include advanced softwareapplications for building control and optimization, sensors, switches, controlsystems, and instruments for energy management, access control, videosurveillance, fire products, and installation, maintenance, and upgrades ofsystems. Revenues in 2022 for BA were $6B, and there are approximately 18,000employees globally. Learn more about Honeywell Building Automation: click here

Honeywell is an equal opportunity employer. Qualified applicants will beconsidered without regard to age, race, creed, color, national origin,ancestry, marital status, affectional or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status. Learnmore

Additional Information

JOB ID: HRD229222
Category: Customer Experience
Relocation Tier: Not Applicable
Security Clearance:
Aviation Authority (FAA for US):
Band: 03
Referral Bonus: 1500
Requisition Type: Standard Requisition
US Citizenship:
FLSA Statement:
FLSA CODE: Exempt

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