- Answering calls, delivering the proper greeting, following client directives, and asking all critical questions to deliver a thorough yet succinct report of the issue - while maintaining good judgment and strict confidentiality to ensure a caller's needs are met and the report is focused on key information
- Documents all calls answered in accordance with Ethicos policies and procedures; maintains accurate demographic and other statistical information according to Ethicos policies and procedures, as well as in compliance with client contracts
- Guide callers through the interview process according to frequently reviewed standards and procedures, and refine complex statements and notes into simple, thorough, organized, actionable reports
- Document all relevant client calls in our case management system. Calls should be documented in a clear, concise, and accurate format
- Meet performance goals set with a Hotline supervisor, operations manager, or Director of Hotline Operations and tailored to your development path including: report quality (grammar, content, form), call handling, productivity, and adherence to directives
- Determine severity level of reports taken using detailed information gathered during calls, directives, and/or company protocols
- Contact client coordinators when needed, as to brief them on severity situations and/or at the direction of a Hotline supervisor, operations manager, Director of Hotline Operations, or Quality Analyst
- Answer incoming overflow calls live, triaging them and placing them in a holding queue as necessary
- Assist in the training and development of new employees
- Adhere to schedule flexibility to support 24/7 operations with changing shift, coverage, and other needs
- All other duties as assigned Experience you'll need to succeed in your role at Ethico
- Associate's/Bachelor's degree preferred, or two years equivalent related work experience / equivalent education (high school diploma/GED) and relevant experience (hotline/phone support)
- Excellent communication/interpersonal skills (verbal and written) required
- Proficiency in Microsoft Office Suite and ability to learn new programs & tools
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; as well as provide effective response while in a demanding situation
- Ability to maintain personal and professional boundaries with callers and represent the interests of the Ethico and its clients
- Ability to work well in a team environment
- Align with our purpose, vision, mission, and core values
- People first company culture and family atmosphere
- Company paid Medical, Dental, and Vision
- Company funded HSA, if enrolled in HDHP
- 401(k) with company match up to 4%
- STD, LTD, and ADD
- Company paid Life Insurance
- PTO
- Flexible Working Environment available for some positions
- Annual profit-sharing bonus
- Paid Maternity/Paternity leave
- And much more
- 12 hour Swing Shift: 10 am - 10 pm, alternating weekdays and weekends
- Monday through Friday: 9 am - 6 pm
- Monday through Friday: 10 am - 7 pm
- English
- Spanish (Preferred)
- Portuguese (Preferred)
- Prescreen with the People Team (15 Minutes)
- Interview with the Hiring manager (60 Minutes)
-
Data Entry Specialist
1 week ago
Global Guardian Charlotte, United StatesJob Description · Job Description · Company Overview · At Global Guardian, client safety and satisfaction are their top priorities. Global Guardian is a provider of world-class security solutions, custom-tailored to the individual needs of its global client base. · They offer a c ...
-
Order Entry Specialist
5 days ago
GMM USA INC Charlotte, United StatesJob Description · Job DescriptionWe are hiring an order entry specialist to help our customers order parts for their CNC machines. The job responsibilities are to take down customer orders, help customers understand what parts they need, generate quotes with prices, collect payme ...
-
Data Entry Specialist
5 days ago
Acro Service Corporation Charlotte, United StatesJob Description · Job DescriptionWe are seeking a Data Entry Specialist to join the company, a premier supplier, in Charlotte, NC USA 28269. While working in this clean, and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of ...
-
Data Entry Specialist- Contract/Temporary
6 days ago
Sparks Group Charlotte, United StatesJob Summary/Company: · Sparks Group has partnered with a Specialty Materials Co. Located in Charlotte, NC. Together we are recruiting for Data Entry Specialists to support an upcoming Enterprise Resource Planning system update project. As a Data Entry Specialist, you will play a ...
-
Data Entry Specialist
2 weeks ago
Healthgram, Inc. Charlotte, United StatesHealthgram, a leader in employer-sponsored health plan administration, is looking to fill a position as Data Entry Specialist. This position will help build a foundational understanding of record keeping, health insurance claims, and strong clerical skills. · - **Due to the natur ...
-
Charge Entry Specialist
1 month ago
Atrium Health Charlotte, United States Full timeOverview · Job Summary · Enters all practice/provider charges on a daily basis which includes any manual charge entry and/or monitoring of physician ordered charges and ensures that all practice revenue is captured and reconciled. · Essential Functions · Completes manual charge ...
-
Deal Entry Specialist
4 weeks ago
Sealed Air Corporation Charlotte, United StatesSEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. · SEE strives to foster a ...
-
Entry Level Customer Service Specialist
2 weeks ago
ARI Charlotte, United StatesJob Description · Job DescriptionOur Southeast division is hiring an Entry Level Sales and Customer Service Representative to join our Charlotte based team This person will actively seek out and engage prospective customers to sell our product and/or services. The ideal candidate ...
-
Entry Level Customer Service Specialist
1 week ago
ARI Charlotte, United StatesJob Description · Job DescriptionOur Southeast division is hiring an Entry Level Sales and Customer Service Representative to join our Charlotte based team This person will actively seek out and engage prospective customers to sell our product and/or services. The ideal candidate ...
-
Entry Level GIS Specialist
2 days ago
Insight Global Pineville, United StatesOur client is looking for a GIS Specialist to join the team This is an onsite position working Monday-Friday with some flexibility on hours for an engineering company. The position focuses on working in a client's GIS database to update engineering and utilities projects. Full tr ...
-
Order Entry Specialist
1 week ago
Cross USA Gastonia, United States** To be considered for this position applicants must reside within a four hour radius of Gastonia, NC ** · JOB SUMMARY · You will be a key contributor to our fast-paced day-to-day operations - providing exceptional customer service by working with the Automation Group Order Ma ...
-
Order Entry Specialist
2 weeks ago
Cross Technologies Inc. Gastonia, United StatesJob Description · Job Description** To be considered for this position applicants must reside within a four hour radius of Gastonia, NC ** · JOB SUMMARY · You will be a key contributor to our fast-paced day-to-day operations - providing exceptional customer service by working wit ...
-
Entry Level Logistics Specialist
3 weeks ago
TalentBridge Fort Mill, United StatesWe are hiring for a Logistics Coordinator to prepare import/export documents in accordance with established procedures and guidelines; to check shipping invoices for accuracy; may calculate value of duties and tariffs due on transported goods. To perform this job successful, an i ...
-
Finance Specialist
2 days ago
Calculated Hire Charlotte, United StatesFinance Business Operations Specialist · Job Description · Calculated Hire is looking to bring on an Accounts Receivable Specialist to support the Business Operations unit of their Fortune 100 Telecommunications client located in Uptown Charlotte, NC. The AR Specialist will join ...
-
Accounts Receivable Specialist
2 days ago
Calculated Hire Charlotte, United StatesAccounts Receivable Specialist · W2 Contract through EOY - strong possibility with extension (W2, Weekly Pay, Benefits) · Hybrid - 3 days in office/2 days remote · Charlotte, NC · Calculated Hire is looking to bring on an Accounts Receivable Specialist to support the Business Ope ...
-
Ad Operations Specialist
10 hours ago
Spectrum Reach Charlotte, United StatesSpectrum Reach ) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative. · At A Glance... · Our Ad Operations Specialist are centralized roles that support the entire ...
-
Accounts Receivable Collections Specialist
3 weeks ago
TEKsystems Charlotte, United States Contract to RegularWe are looking to add an Accounts Receivable/Collections specialist to the team in Charlotte, NC on a 6 month CTH. This person will be working 8:00-4:30 with a 30 minute lunch 5 days a week, Monday-Friday. This role would be responsible for daily research, calls & customer intera ...
-
Imaging and Scanning Specialist
4 days ago
Rightstone Charlotte, United States Full timeThe Opportunity · DescriptionWe're looking for an Imaging and Scanning Specialist, working in the IT (excluding Telecommunication) industry in Charlotte, North Carolina, United States. · Prepare cartons are moved (one at a time) to scanner positions. · Load sheets into one of va ...
-
Safety Specialist
2 days ago
Progressive Safety Management Charlotte, United StatesProgressive Safety has an exciting opportunity available for a Safety Specialist. We are looking for a safety professional who is located in the Charlotte, NC area. · Great Entry-Level position with and strong onboarding and training program and quick growth opportunity. · The Sa ...
-
Water/Wastewater Engineering Specialist
5 days ago
STV Charlotte, United States Full timeDescription · Founded in 1912, STV is a leading national infrastructure-focused professional services firm, providing engineering, architectural, planning, environmental, program management and construction management services for transportation systems, buildings, water, energy ...
Data Entry Specialist - Charlotte, United States - Ethico
Description
Who We Are and What We Do
For more than 25 years Ethico has provided a suite of corporate integrity products that help companies manage risk and reinforce their healthy cultures. From whistleblower and case management software that saves time, to employee screening and monitoring services that actually work, and e-learning that improves engagement -- we focus on service and the human element in all we do in order to Make the World a Better Workplace.
In building this mission, we provide HR, ethics and compliance solutions that serve over 8,000,000 employees in 100+ countries through the highly-trained, caring, and compliance-minded professionals in many of the world's largest, and well-known organizations who rely on our software and services. We have helped E&C leaders investigate nearly 10 million reports, offering employees the industry's leading-edge tools to report unethical or illegal behavior free from retaliation.
The Data Entry Specialist AKA Ethico's Risk Specialists (RS) are responsible for responding to and documenting the concerns of employees around the world who call to report anything from management complaints, harassment claims, potential compliance violations, to issues regarding benefits and pay. The RS will guide callers through the interview process while documenting their concerns in concise, and technical format, and ensuring all client directives are followed. This work is challenging and the training intensive, however, the experience is extremely rewarding. You must be focused, disciplined, and keep the commitments you make.
Your Role at Ethico
Experience you'll need to succeed in your role at Ethico
WHY JOIN THE ETHICO TEAM
AVAILABLE SHIFTS
LANGUAGE
LOCATION
In office, in Charlotte, NC.
SALARY RANGE
$18.00 per hour.
PROCESS
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status. Women and underrepresented minorities continue to be underrepresented in our workplaces. The diversification of applicant pools constitutes an important step for broadening the participation of women and URM in the workforce. Research shows that women and people of color disproportionately do not apply for jobs where they do not meet 100% of the "requirements." If you think you can do this job, we encourage you to apply. Ethico is committed to breaking structural barriers to entry and career progress, and driving fair hiring practices in our workplace.
