Program Support Technician #w1952 - Staunton, United States - Department of Social Services

Department of Social Services
Department of Social Services
Verified Company
Staunton, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title:
Program Support Technician #W1952


State Role Title:
Admin and Office Spec III


Hiring Range:
$40,000 to $48,000 per year (salary commensurate with experience)


Pay Band: 3


Agency:
Department of Social Services


Location:
DCSE - Valley District


Recruitment Type:
General Public - G


Job Duties

  • At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are missiondriven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being.

We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide.

We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success.

Its Division of Child Support Enforcement (DCSE) manages 285,442 cases to ensure that child support payments of $703 million per year reach families across the Commonwealth.

Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

Virginia's children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.

DCSE's mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.


Program Support Technician is responsible for the following:

  • Completes administrative and programmatic duties for child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive.
  • Gathers and organizes information to meet requirements, creating and updating client records in automated system, and processing documents in assigned case management functions.
  • Communicates directly with clients, internal staff and external agencies as needed to obtain and convey information.
  • Research documentation to support actions by case management staff (establishment, court, review/adjustment, and enforcement) in timely, accurate and complete manner.
  • Program Support Technician will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

  • KSA's and/or Competencies required to successfully perform the work:
  • Ability to plan, organize, and manage multiple priorities.
  • Ability to obtain and assess information/data through interviewing.
  • Ability to independently research cases to resolve difficult problems.
  • Ability to communicate effectively both orally and in writing with the general public and a diverse audience; and the ability to perform mathematical computations.
  • Experience in an office environment providing customer service to the general public.

Additional Considerations
N/A


Special Instructions


VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.


If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply.


Contact Information

Name:
VDSS - Division of Human Resources

Note**:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

**Equal Opportunity Employer
More jobs from Department of Social Services
See all jobs of Department of Social Services