-
Claim Operations Specialist
3 days ago
020 Travelers Indemnity Co Charlotte, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Fraud and Claims Operations Representative
5 days ago
AppleOne Charlotte, United StatesJob Description · Job DescriptionFraud and Claims Operations Representative · Location: Charlotte, NC · Job Duties: · • Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions. · • Perform complex operational tas ...
-
Wells Fargo Charlotte, United StatesSupport Payment Card Fraud Detection which provides inbound and outbound contact functions for cards. Support Check Fraud Detection by the review of potentially fraudulent check & ACH transactions that are flagged by internal systems and detection st Operations, Fraud, Operation, ...
-
Workers' Compensation Claims Supervisor
2 weeks ago
CorVel Corporation Charlotte, United States Full timeThe Claims Supervisor is responsible for supervising a team of direct reports, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The Claims Supervisor position is integral to the success of the company and ...
-
Senior Casualty Adjuster
2 weeks ago
Crawford & Company Charlotte, United States Regular Full timePosition Summary · Our Casualty Adjuster will work from home to receive assignments · May require travel to service the Charlotte, NC region. · Eligible for company vehicle, cell phone, and laptop to qualified applicants · Under moderate to light supervision, investigates, r ...
-
Claims Representative-Senior
3 weeks ago
City of Charlotte Charlotte, United StatesIntroduction · An advanced claims adjusting position involving technical work in the field of management of public liability claims presented against the City of Charlotte, Mecklenburg County, and the Charlotte-Mecklenburg Board of Education. Claims management involves investiga ...
-
Customer Support Rep I
6 days ago
OrthoCarolina Charlotte, United States Full timeAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
-
Accounts Receivable Representative
2 weeks ago
OrthoCarolina Charlotte, United States Full timeAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...
-
Account Manager
2 weeks ago
Kloeckner Metals Charlotte, United States Full timeJob Summary · The Account Manager serves as the primary point of contact for any and all matters specific to assigned accounts. The Account Manager is responsible for developing strong relationships with customers, connecting with key business executives and stakeholders, and id ...
-
Health Actuary
3 weeks ago
Amwins Charlotte, United StatesHealth Actuary · Charlotte, NC (can be remote) · Amwins Group is conducting a candidate search for a Health Actuary. · Serving as a member of the Group Benefits Divisional Support Team, this role will be a dedicated resource for actuarial service across the division, with a stron ...
-
Health Actuary
3 weeks ago
Amwins Charlotte, United StatesHealth Actuary · Charlotte, NC (can be remote) · Amwins Group is conducting a candidate search for a Health Actuary. · Serving as a member of the Group Benefits Divisional Support Team, this role will be a dedicated resource for actuarial service across the division, with a stron ...
-
Account Manager
6 days ago
Ivan Archbold - State Farm Agent Charlotte, United States Full time*Bilingual Spanish preferred* · ROLE DESCRIPTION: · As an Account Manager - State Farm Agent Team Member for Ivan Archbold - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting ...
-
Technical Service Representative
5 days ago
Gemaire Distributors Charlotte, United StatesTechnical Service Representative · Department Mission Statement: The mission of the Gemaire technical support and training group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. · Jo ...
-
Product Development Engineer
1 week ago
Microban International Charlotte, United StatesThe Product Development Engineer, Textiles will design new, or improve existing, liquid based coating formulations that keep surfaces cleaner and fresher through the reduction of bioburden, odors and/or soils. This position will collaborate, under the direction of Senior Technica ...
-
Data Entry Specialist
6 days ago
Ethico Charlotte, United StatesWho We Are and What We Do · For more than 25 years Ethico has provided a suite of corporate integrity products that help companies manage risk and reinforce their healthy cultures. From whistleblower and case management software that saves time, to employee screening and monitori ...
-
exl Charlotte, United States FreelanceLoss Control Consultant Commercial Insurance – Independent Contractor - Charlotte, NC. · Charlotte, NC, USA Req #25740 Thursday, April 25, 2024 The Company · Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value an ...
-
exl Charlotte, United States FreelanceLoss Control Consultant Commercial Insurance – Independent Contractor - Charlotte, NC. · Charlotte, NC, USA Req #25740 Thursday, May 30, 2024 The Company · Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and ...
-
Sr Pension Analyst
4 days ago
Honeywell Charlotte, United StatesJoin a team recognized for leadership, innovation and diversity · We are looking for anexperienced, data-driven Sr. Benefits Analyst to manage our definedbenefit (DB) administration and oversight for the Honeywell Retirement plans, providingaccurate reviews and outputs in complia ...
-
Navigators Property
3 weeks ago
The Hartford Charlotte, United States Full timeManaging Director - UQ06EB · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team a ...
-
Certified/Registered Medical Assistant RMA/CMA
2 weeks ago
BrightStar Care Charlotte Charlotte, United StatesJob description · As a Medical Assistant you will be responsible for providing administrative support in a premier boutique women's fertility clinic to ensure efficient operation of the medical office as well as be responsible for phlebotomy services. · You will support doctors a ...
AVP Claims Operations - Charlotte, United States - CLevelCrossing
Description
(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds)Job Overview
Job Title:
AVP Claims Operations
Company:
Category:
Claims, Executive / Management
Location:
Charlotte, North Carolina
Tweets by @TRV_Careers
AVP Claims Operations
Charlotte, North Carolina
Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise.
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job Category
Claim
Target Openings
1
Job Description Summary
Under general direction, this position has accountability for the financial controls, operational effectiveness, and logistical results of an assigned claim operation.
Provides leadership to Claim Center, including the selection, training, development, performance management and compensation administration of Operations staff. Strategically partners with Lines of Business leadership teams, Home Office Product teams, and Business Partners. Provides input in the execution of national and local initiatives. Leverages management information and analytics to identify operational gaps and to provide actionable insights to partners.Travelers offers a hybrid work location model that is designed to support flexibility.
Primary Job Duties & Responsibilities
ATTRACT, RETAIN AND DEVELOP WORLD CLASS TALENT:
Accountable for the selection, training and development of staff to ensure succession plan and talent retention.
Manage staff performance; implementing strategies and plans to address staff development; provide frequent performance feedback.
Evaluate performance behaviors and develop and implement strategies and plans to address staff professional development.
Assure training needs are identified and addressed on an ongoing basis. Responsible for the performance assessment and determination of compensation for assigned staff.
Serve as a leadership role model to strengthen the development of the staff by sharing knowledge, experience and taking responsible risks to improve individual and team performance.
PROVIDE COMPELLING CLAIM SERVICES:
Employ proper claim handling techniques to protect the integrity of Travelers brand and providing consistent service quality and streamlined processes to add value for our customers.
Identify business drivers and trends to support the Business Leadership in developing and coordinating business plan strategies and the integration of product line business plans/strategies.
Provide guidance and direction to Operations Unit Managers and staff through a continuous process of management involvement.Ensure functions, process and procedures support office line of businesses.
Assist Claim Center Vice President and local product leadership in driving national claim strategies as defined by each line of business to ensure consistent and successful execution at the local level.
Work with line of business to adjust claim processes as appropriate to anticipate, respond to and manage trends.ENSURING SUCCESSFUL SERVICE AND PRODUCT DELIVERY
DRIVE THE INFORMATION ADVANTAGE:
Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
ACHIEVE OPTIMAL SOLUTIONS:
Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
Monitor quality, compliance, and results of claim policies, procedures and results across all lines of business. Conduct Self-Assessment & Validation.
Oversee expense and financial controls for entire claim office operation. Evaluate underlying controls by reviewing various reports.
Supports regulatory and Compliance in licensing, audits and business continuity efforts (in partnership with corporate departments, support local security, safety and welfare, and records management retention).
PARTNER FOR MUTUAL SUCCESS:
Develops and maintains effective relationships with colleagues, business partners, regulatory agencies and others to achieve organizational goals.
As a member of the local Executive Management Team provide input, insight and assistance to other product leads.
Other duties as assigned.
Minimum Qualifications
A minimum of 7 years insurance or financial industry experience.
A minimum of 2 years' experience managing employees.
Education, Work Experience, & Knowledge
Bachelors' degree in Finance or Accounting preferred.
Claim management experience in managing managers preferred.
General knowledge and understanding of marketing, underwriting and account management processes preferred.
Job Specific Technical Skills & Competencies
Leading the Business:
Strategic planning - Develops long-term objectives and strategies; translates vision into realistic business strategies.
Analytical Thinking - Identifies current or future problems or opportunities; analyzes, synthesizes and compares information to understand issues; identifies cause/effect relationships; and explores alternative solutions that support sound decision-making.
Leading Others:
Leading employees - Delegates to employees effectively broadens employee opportunities, acts with fairness toward direct reports, and hires talented people for his/her team.
Forging synergy - Maintains smooth, effective working relationships; promotes effective teamwork. Building collaborative relationships - Builds productive working relationships with co-workers and external parties. Communicating effectively -Expresses ideas clearly and concisely; disseminates information about decisions, plans and activities.Leading Self:
Openness to influence, flexibility - Takes ideas different from own seriously; shares responsibility and collaborates with others; accepts criticism well; doesn't assume a single best way.
Employment PracticesTravelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visitAbout Travelers
The Travelers Companies, Inc
(NYSE:
TRV) is a leading property casualty insurer selling primarily through independent agents and brokers.
The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings.
A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.
SendSave
You need to sign in
or create an account
to save
#J-18808-Ljbffr
