Jobs

    Collection Specialist - Anaheim, CA, United States - American Career College

    American Career College
    American Career College Anaheim, CA, United States

    3 weeks ago

    Default job background
    Description
    Performs collection efforts to delinquent student accounts for American Career College. Utilizes various communication methods to successfully get in touch with the students. Creates retail installment contracts that are supportive to the student's financial status and that align with the school's guidelines. Processes credit card payments received from debtors and maintains confidentiality of students in personal information. Handles requests by third party processor for student payment plans.

    Performs skip tracing activities for delinquent out-of-school students via phone, mail, e-mail, and internet.
    Processes payments from the student or coordinates payments to be made at campus locations.
    Creates Retail Installment Contracts online through Tuition Options per agreed upon terms with student.
    Directs inbound student communication to the appropriate servicing agency.
    Reviews delinquent student accounts for accuracy of student status and balance owed.

    Maintains confidentiality of all student, associate, and organizational information in accordance with FERPA, GLB, CFPB, FDCPA and internal policies.

    Assists with reconciling receivables at a student level detail: credit cards, checks, Title IV funds, ACH wires, stipends, scholarships.

    Associates degree including college-level course work in accounting, bookkeeping, or business management.

    Basic excel knowledge utilizing lookup formulas, filters and pivot tables
    Bilingual communication, preferably Spanish.
    Administrative
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