- Accepting applications
- Open & closing dates
- Salary
- Pay scale & grade
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- Saint Paul, MN 1 vacancy
- Remote job
- Telework eligible
- Travel Required
- Relocation expenses reimbursed
- Appointment type
- Work schedule
- Service
- Promotion potential
- Job family (Series)
- Supervisory status
- Security clearance
- Drug test
- Position sensitivity and risk
- Trust determination process
- Announcement number
- Control number
- Career transition (CTAP, ICTAP, RPL)
- Internal to an agency
- Plans, organizes, coordinates, directs and controls the work of the Division.
- Revises and develops work methods to support division priorities.
- Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
- Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.
- Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
- Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
- Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
- Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
- Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
- Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
- Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
- RELOCATION INCENTIVE of $15,000 AND PCS (BVO) Relocation Expenses are ONLY authorized for selectee/s choosing to physically relocate to the Official Duty location of St. Paul, MN
- Must sign a written agreement to complete 36 months of employment, commencing upon physical relocation and establishment of residence in the St. Paul, MN geographical location
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is defined as comprehensive knowledge of veteran benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance
- Benefits
- TECHNICAL KNOWLEDGE: Applies Federal, State and Local laws, regulations, policies, guides, procedures and judicial determinations applicable to veterans benefits programs (particularly compensation and pension).
- HUMAN CAPITAL MANAGEMENT: Builds and manages workforce based on organizational goals, budget considerations and staffing needs. Ensures that employees are appropriately recruited, selected, appraised and rewarded; takes action to address performance problems. Manage multi grade level workforce and various work situations.
- LEADERSHIP: Develops and leads employees work activities toward meeting organization mission/goals, identify patterns in (VSC) operations to develop solutions to enhance productivity/service, encourages an inclusive workplace, support constructive resolution of conflicts.
- ANALYTICAL REASONING: Analyzes (i.e. review and evaluate), comprehend and apply decisions based on data or complex information, weighs relevance and accuracy of information, generates and evaluates alternative solutions, makes recommendations or final determinations.
- ORAL COMMUNICATION: Clearly and concisely expresses information to individuals or groups, takes into account audience and nature of information, makes clear and convincing oral presentations, listens to others and responds appropriately.
- WRITTEN COMMUNICATION: Writes in a clear, concise organized manner using correct English grammar, punctuation and spelling; thoughts and ideas are organized and written in a convincing manner for intended audience.
- DECISION MAKING: Makes well-informed and timely decisions, even when data is limited or solutions produce unpleasant consequences, take into account the facts, goals, constraints and risks, perceives the impact and implications of decisions.
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Supervisory Veterans Service Representative - Saint Paul, United States - Department of Veterans Affairs
Description
Summary
The Veterans Benefits Administration has a wide network of field locations where personnel provide Veterans, their dependents, and survivors with information, advice and assistance regarding the availability and procurement of benefits under laws and regulations administered by the Department of Veterans Affairs (VA) and other agencies.
Learn more about this agency
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Overview
1 vacancy in the following location:
This job is open to
Clarification from the agency
This vacancy announcement is open ONLY to current, permanent VBA employees and those who are CTAP eligible.
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Duties
Duties include, but are not limited to:
Promotion Potential:
This position is being announced at the full performance level.
Work Schedule:
Standard 5-day, 8-hour, full time (40 hours a week) schedule, 8:00 am-4:30 pm; Monday - Friday. Hours may vary to effectively carry out the mission.
Compressed/Flexible:
Not available
Telework:
Available
Virtual:
This is not a virtual position.
Position Description/PD#:
Supervisory Veterans Service Representative (AVSCM)/PD# 37977A
Relocation/Recruitment Incentives:
Not Authorized
Financial Disclosure Report:
Required - Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR a) prior to entering on duty and annually thereafter.
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Requirements
Conditions of Employment
To qualify for this position, applicants must meet all requirements by the closing date of this announcement,05/28/2024 .
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
This work normally involves mental rather than physical exertion. This position is primarily sedentary with some walking, standing, bending, stooping and carrying of lightweight items (i.e. folders, claims files).
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
Education
There is no educational substitution at this grade level.
Additional information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website atPlacement Policy:
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be rated on the following competencies based on your application for this position:
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.