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Complaints Handling Specialist - Saint Paul, United States - Connect Life Science
Description
Senior Complaints Handling Specialist - Quality
Full-time Permanent Position
On-site role with flexible working hours
Salary $75-80K
Overview:
Our client, a small-medium sized Medical Device company in St Paul, MN are looking to hire a Senior Complaints Handling Specialist for their Quality department.
This is a full time position with an interesting business boasting a strong portfolio of medical devices across several specialisms and classes.
The Position:
• Responsible for providing leadership to the quality team regarding the complaint handling process and in maintaining and improving key elements of the complaint handling system.
• Manage implementation of complaint handling software in transition from a paper-based system to electronic.
• Receive, review and accurately document product complaints.
• Support product returns in line with complaint handling process.
• Collect and analyze data relating to the complaint handling process.
• Assist in internal investigation process for returned products including direct interaction with design engineers and product managers.
• Own complaint quarterly trending and analysis relating to Management Review and Post-Market Surveillance.
Requirements:
• Bachelor's degree or higher.
• 4+ years complaint handling experience in medical device preferred.
• Ability to be on-site full time in Minnesota (with some flexibility as you need).
You:
• Ability to effectively interface with excellent communication skills; both written and oral.
• Self-starter who can work with minimal direction.
• Project management, critical thinking, and problem-solving skills are essential.
• Working IT knowledge including file management, word processing, database, and spreadsheet software programs.
• Experience working under FDA QSR's and ISO 13485 preferred.
Interviews taking place ASAP in May for an early June start date. Apply early with up to date CV for a call back
