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Albany

    Catering Sales Manager - Albany, United States - HILTON ALBANY

    HILTON ALBANY
    HILTON ALBANY Albany, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    CATERING SALES MANAGER

    SUMMARY

    Reporting to the Director of Sales & Marketing, this position is responsible for catering and corporate event sales. Primarily acts as a liaison between the client and banquet operations.


    Primary Responsibilities:

    • Actively understands and implements the sales process.
    • Maintains appropriate balance of account maintenance and prospecting for new business
    • Establishes and maintains effective and profitable relationships with customers
    • Responsible for achieving catering budgeted revenue
    • Assists the Director of Sales in developing specific goals/strategies in assigned territory to positively impact the hotel's revenue
    • Gains thorough knowledge of property, space, capacities, concept/food style (menus)
    • Familiar with hotels' competitive set and shared accounts
    • Communicates a clear sense of strategic direction and goals for assigned territories/markets
    • Keeps up on industry trends and seeks creative ways to infiltrate markets/accounts
    • Acts as conduit between the catering/restaurant and hotel teams
    • Provides appropriate/necessary information to ensure proper operations of the department
    • Maintains accurate and thorough notes/traces for accounts within the PMS and Catering Database
    • Review and update menus/packages/upgrades, as requested to satisfy customer needs/maximize revenue
    • Assists in reviewing and updating menus/packages, as requested to satisfy customer needs/maximizing revenue
    • Assists in creating appropriate sales collateral tools for the department to maximize revenue
    • Joins and attends appropriate market organization meetings
    • Completes weekly, monthly, quarterly and annual production reports
    • Provide weekly/monthly sales activity reports

    General Requirements:

    • Strong Sales & interpersonal skills
    • Professional phone etiquette, writing skills and knowledge of Microsoft Office
    • High level of creativity
    • Thorough knowledge of the hotel's overall layout, rate structure and capacities
    • Adept on Delphi systems
    • Well organized, detail-oriented with excellent follow-up
    • Must possess excellent communication skills both internally and externally
    • Needs to possess nimbleness by changing with the needs of the Hotel

    Education & Experience:

    • Some college or business school training. High school graduate.
    • 2-4 years previous experience in hotel, restaurant and/or related banquet experience
    • Knowledge of sales negotiation/closing process
    • Ability to clearly communicate with proper grammar in English with guests/visitors and hotel personnel to their understanding. Prefer Spanish as a second language.
    • Ability to provide legible communication.
    • Ability to compute basic mathematical calculations.
    • Knowledge of Windows, Word/Excel and Delphi.
    • Previous training in guest relations preferred

    Physical Requirements;

    • Ability to be mobile/walk for lengths at a time
    • Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    Hilton Albany is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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