Corporate Fixed Operations Director - Hartford, United States - Automotive Search Group

Automotive Search Group

Verified Company

Hartford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Growing automotive dealer group in the CT market is seeking a highly experienced and motivated Corporate Fixed Operations Director to oversee and manage the fixed operations (service and parts departments) for multiple locations within the dealership group.

This is a rare opportunity to join a stable dealer group as the current director is retiring.

This person will be responsible for training, driving sales, ensuring customer satisfaction, and improving operational efficiency and profitability across all parts and service departments.

Key Responsibilities:

Develop and implement strategies to drive sales and improve customer satisfaction within the fixed operations departments
Manage and develop team members, including setting performance goals, providing ongoing coaching and feedback, and conducting performance evaluations
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed
Set and achieve financial targets, including budgeting, forecasting, and cost control
Work daily with store level Parts Managers and Service Managers to achieve goals
Ensure departments are hitting monthly CSI targets
Oversee training and development of staff, actively training and mentoring throughout the fixed departments
Ensure compliance with all company policies and procedures, as well as local, state, and federal regulations
Foster strong relationships with key stakeholders, including customers, vendor partners, and other dealership staff
Stay on top of industry trends that can improve business, including new technologies
Address any escalated customer concerns
Other duties as required

Qualifications:

5+ years of experience in a leadership role within the fixed operations department of a dealership group
Proven track record of driving sales and improving customer satisfaction
Strong financial management skills, including budgeting, forecasting, and cost control
Excellent communication and interpersonal skills
Ability to lead and develop your teams
Valid driver's license and clean driving record

Compensation:

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Compensation will be in the $200,000 - $250,000 range to commensurate with experience and performance: