Automotive Service Director - Danvers, United States - Automotive Search Group
Description
Responsibilities:
- Oversee the daytoday operations of the service department
- Create and implement processes to increase efficiency, customer satisfaction, and profitability in the service department.
- Set a clear vision for the Service Department to achieve targeted performance goals.
- Hold daily and weekly meetings for the department, as well as 1:1s with individual team members.
- Ensure the department has green CSI through building and maintaining relationships with customers and ensuring that they receive highquality service.
- Oversee the Service Advisors and ensure that ROs are written up and closed out in a timely manner.
- Manage and supervise the service technicians, ensuring that all work is performed to the highest standards and within established timelines.
- Provide training to service technicians to help them improve their skills and knowledge.
- Recruit, interview and train service staff; handle performance reviews
- Create an exceptional customer experience to drive customer loyalty
- Develop and manage budgets and operating plans for the service department, monitoring performance and making adjustments as needed.
- Maintain a high level of knowledge about the latest automotive technologies and stay current on industry trends.
- Collaborate with other departments within the dealership to ensure seamless and efficient operations.
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Ensure the Service area is customercustomer ready with proper displays and information
- Other duties as required
Compensation:
-
Compensation range will be in the $180,000-$200,000 range depending on experience, performance, and maintaining good CSI
:
- Benefits package provided.
How To Apply:
ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy
*all resume submissions will be kept in the strictest confidence*
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