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    Help Desk Manager 3 - Trenton, United States - Hudson Data

    Hudson Data
    Hudson Data Trenton, United States

    3 weeks ago

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    Description
    Job Title: Help Desk Manager 3

    Location: Trenton, NJ (Onsite)

    Duration: Long Term

    Job Description:
    Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution.

    Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break

    Note2: This is a temporary role to help IT to migrate end of life hardware to new hardware. There will probably not be an extension.

    Job duties and responsibilities include:
    • Hardware inventory management
    • Equipment imaging
    • Software installation
    • Rollout equipment
    • User migration
    • Hardware/software troubleshooting and maintenance
    • Other duties as assigned by supervisor
    • Knowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.
    RELEVANT WORK EXPERIENCE: 3-4 yrs. Skill Required / Desired mount of Experience Dell/Client PC hardware configuration and troubleshooting skills Required 4 Years MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) Required 4 Years Windows 10 OS configuration and troubleshooting skills Required 4 Years Knowledge of SCCM for computer imaging (for device configuration) Required 4 Years Knowledge of SCSM for trouble ticket resolution and workflows Required 4 Years Client multifunctional device familiarity Desired 4 Years
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