- Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel 's.
- Carry a cell phone at all times.
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel 's.
- Develop employee morale and ensure training of Guest Services personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, flash report, allowances, etc.
- Attend daily and monthly Rooms Merchandizing meetings.
- Participate in required program as scheduled
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Highgate Hotel 's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
- Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel 's.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Work closely with Accounting on follow-up items, , returned checks, rejected credit cards, employee discrepancies, etc.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Monitor proper operation of the console and ensure that employees maintain Highgate Hotel 's in its use.
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel 's.
- Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
- Ensure sign off of all Service Standards by Position for Guest Services staff.
- Assist in preparation of revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
- Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Follow and enforce all Highgate Hotel credit policies.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Highgate Hotel team meeting.
- Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
- Monitor all 's, special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest Request log on a daily basis.
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- The ability to demonstrate exceptional Customer Service Skills.
- Must be proficient in Windows and Microsoft Office.
- Able to work long hours as sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
-
Front Desk Manager
6 days ago
Tinton Falls Lodging Realty LLC Tinton Falls, United States: · The Front Desk Manager is responsible for the Front Desk operations, staff, and guests. This position works closely with all department heads, including the Assistant General Manager and General Manager to achieve desired revenue, exceed guest satisfaction, and maintain a hig ...
-
Front Desk Manager
7 hours ago
Highgate Hotels Princeton, United StatesCompensation Type · Yearly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Front Desk Manager
1 week ago
Graduate Princeton Princeton, United StatesCompensation Type: · Yearly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Library Office Assistant Ii
1 week ago
Princeton University Princeton, United StatesOverview: · Princeton University Library is looking for a motivated individual to be part of the Stack Maintenance & Paging Services Team located in Firestone Library. The primary duty of the **Library Office Assistant II** is to re-shelve library materials according to the Libra ...
-
Security Officer
6 days ago
Colonial Security Services Princeton, United States**Job Title**: Security Officer - Corporate Office · **Experience**: Required · **Location**: Princeton, NJ · **Position Type**: Part-Time Weekends · **Starting Pay**: $19.00 · **About Us**: Colonial Security is a reputable security services provider dedicated to safeguarding our ...
-
HR Operations
1 week ago
TekWissenLLC Princeton, United States**The People Operations Analyst tasks include**: · - Partners with HR Operations (Total Rewards, HRIS, and Payroll) and Talent (Talent Management, Talent Acquisition, and Performance Management) to ensure life cycle transactions are managed in an organized and consistent manner u ...
-
Operations Analyst
1 week ago
NRG Princeton, United StatesAs an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing succe ...
-
Cyber Security Associate
1 day ago
Mathematica Policy Research Princeton, United States**Position Description**: · **Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public · - and private-sector partners to translate big questions into deep insights that imp ...
-
HR Generalist
1 week ago
Rangam Princeton, United States**The People Operations Analyst tasks include**: · - Partners with HR Operations (Total Rewards, HRIS, and Payroll) and Talent (Talent Management, Talent Acquisition, and Performance Management) to ensure life cycle transactions are managed in an organized and consistent manner u ...
-
Technical Account Manager
6 days ago
Bloomberg Princeton, United States**Our Team**: · The Third Party Index Team supports Bloomberg's suite of Indices to fulfill our clients' benchmarking and custom index needs. In addition to establishing and maintaining our strong relationships with Third Party Index data providers, out team is dedicated to devel ...
-
Office Operations Assistant
3 days ago
ZS Associates Princeton, United StatesPrinceton, New Jersey · - United States · - Support Services · - Operations Support · - 20056 · **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our peopl ...
-
Office Operations Assistant
3 days ago
ZS Princeton, United States: · **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping ...
-
Front Desk Receptionist
1 day ago
Pur Life Medical Princeton Junction, United States**Front Desk/Admin** · Description: This person is crucial to the success of the business and operations. Really is considered the face of the company and usually is the first point of contact on the phone or in person. So it's essential that this person must be friendly, profess ...
-
Medical Receptionist
6 days ago
Penn Medicine Plainsboro, United States**Description** · Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration w ...
-
Medical Receptionist
4 days ago
Penn Medicine Plainsboro, United States**Description** · Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration w ...
-
Desk Side Technician
1 week ago
HCLTech Plainsboro, United States**Job Title**:IT Asset Management Technician · - **Pay**:$28/hr · - **Hours**:Monday - Friday 8:30am - 5:00pm · - **This is an ON-SITE role in Plainsboro, NJ** · **Job Summary**:The IT Asset Management Technician is responsible for managing the intake, inventory, and lifecycle of ...
-
Club Manager
2 weeks ago
Planet Fitness Plainsboro, United StatesThe **Club Manager** will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner ...
-
MDM Support Engineer at Jamf
1 week ago
Horizon Dynamics Princeton Junction, United StatesWe are looking for you as a team member of our IT Operations department at our Bochum location as soon as possible. Become part of think about IT and support us as an MDM Support Engineer Jamf / Apple (m|w|d). · Your Responsibilities · Changing and creating profiles and settings ...
-
Help Desk Manager
1 day ago
Sunrise Systems, Inc. Trenton, United StatesJob Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension. · Job Description: · Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to alig ...
-
Help Desk Manager
5 days ago
Crescens Trenton, United States ContractJob Title: Help Desk Manager · Location: Trenton, NJ · Duration: 3+ months · Type: Contract · Short Description: The Client needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL polici ...
Front Desk Manager - Princeton, United States - Highgate
Description
Overview
The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
Qualifications
