- Initiates customer billing process to ensure accurate and timely billing and mailing to residential and commercial properties. Create and manage billing schedule.
- Operates and maintains automated payment systems, like InfoSend, ensuring monthly billing is accurate.
- Serves as a key liaison with outside billing vendors to ensure that billings are accurate and are processed expeditiously.
- Maintains utility database. Manages customer account maintenance including opening and closing of accounts, property transfers, updating existing accounts, generating final bills.
- Responsible for meter inventory software data including meter information.
- Coordinates with public works maintenance personnel regarding related utility operations such as meter reading, activating and disconnecting water service and meter repair.
- Maintains accuracy of utility rates, including annual rate changes in software system.
- Requests billing or credit invoices for all hydrant meter rentals and prior owner accounts.
- Prepares and analyzes reports of customer information on customer classes, usage, and billing history.
- Analyzes and reviews utility billing processes for continuous improvement.
- At least once a year, conducts an internal audit to ensure accuracy of billing and to clean up any errors and duplicates in the database.
- Manages certification process in compliance with state statue and City policy.
- Responsible for records retention of all billing journals, payment journals and billing adjustments.
- Prepares pending assessment searches when requested by title companies.
- Provides back-up support for other staff as needed.
- Performs other duties as required
- Knowledge and understanding of Generally Accepted Accounting Principles, internal controls, and audit compliance.
- Strong customer service skills.
- Ability to communicate clearly, both orally and in writing.
- Ability to analyze data and draw conclusions as to appropriate action to be taken.
- Ability to operate computerized accounting, spreadsheet and word processing programs at a highly proficient level.
- Ability to sustain a high level of accuracy in preparing and entering financial information.
- Ability to effectively present information and respond in a courteous and professional manner to questions from customers, co-workers and vendors.
- Committed to establishing a safe, productive, collaborative culture that values diversity, equity and inclusion. Able to build strong relationships with a wide variety of people.
- Exercises sound good judgment, is resourceful, curious and has the ability to solve problems effectively. Able to preserve confidentiality.
- Ability to effectively give and receive feedback. Ability to use tact and diplomacy.
- Takes initiative. Able to work independently with little supervision.
- Detail oriented, dependable, organized, and able to prioritize
- Associates degree in related field or equivalent experience in accounts payable, billing, bookkeeping experience.
- Strong customer service skills.
- Generally accepted accounting principles, internal controls.
- Evaluate customer concerns and exercise independent judgement to resolve them.
- Perform analysis/audits of data to ensure accuracy of reporting and billing.
- Committed to establishing a safe, productive, collaborative culture that values diversity, equity and inclusion. Able to build strong relationships with a wide variety of people.
- Bachelor's degree in accounting or finance, business, or closely related field
- 3+ years of related accounts payable, billing, bookkeeping experience
- Experience using Excel and databases including proficiency in exporting, importing, and manipulating data to produce accurate and timely statistical reports
- Experience with billing of public utilities or related billing experience
- Governmental or other fund accounting experience
- Yes
- No
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Accounting Specialist II - Minneapolis, United States - City of Brooklyn Center, MN
Description
Salary : $58, $70,907.20 AnnuallyLocation : City Hall Shingle Creek Parkway Brooklyn Center, MN
Job Type: Full-time Regular
Department: Administration
Opening Date: 05/03/2024
Closing Date: 5/20/2024 11:59 PM Central
Position Summary
Position summary
This position is responsible for the City's utility billing operations as well as accounting work performed in the finance department. This position performs the daily utility billing, manages accuracy of utility rates, the certification process, and prepares and analyzes reports. Delivering excellent customer service and being able to build strong relationships with customers is a priority for the role. The person in this role helps brand the finance department and the City of Brooklyn Center as customer-focused, welcoming and inclusive.
Examples of Duties
Essential duties and responsibilities
Utility billing
Minimum requirements
01
Do you have an Associate Degree in related field or equivalent experience in accounts payable, billing, bookkeeping?
Please describe your experience in working with analysis/audits of data to ensure accuracy of reporting and billing.
03
How do you address customer's concerns and how to go about resolving their concerns?
Required Question
